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The Business Operations Systems Director is a senior leader responsible for driving ERP strategy and execution across the enterprise, with a strong focus on SAP ECC 6.0 in an Engineer-to-Order (ETO) heavy manufacturing environment. This position ensures ERP platforms, manufacturing and engineering systems deliver operational excellence, process standardization, and business value. The role requires exceptional leadership, project management expertise, and deep technical knowledge of SAP ECC 6.0 modules relevant to industrial and heavy manufacturing sectors and experience with engineering systems support and management.
Job Responsibility:
Define and execute the ERP and manufacturing systems roadmap aligned with corporate objectives
Partner with Operations, Engineering, Supply Chain, and Finance to standardize processes and optimize system usage
Influence technology investments and digital transformation initiatives to support ETO manufacturing
Lead any integration or separations for the areas in scope to support M&A as needed
Oversee the day-to-day operational aspects of internal customer relationships with the Chief Operating Officer, the Chief Legal Counsel and the Chief Financial Officer
Establish and maintain effective system of communication between IT and each business function
Ensure the business is aware of Enterprise IT initiatives which are aligned with the global business strategy
Oversee implementation, upgrades, and optimization of SAP ECC 6.0 across all applicable modules
Ensure seamless integration between ERP and related systems
Oversee a team of 10 SAP professionals
Manage legacy ERPs (USOFT, AS400 and QuickBooks) and Document Management Systems
Manage vendor relationships and negotiate contracts for ERP and manufacturing solutions
Hands-on SAP troubleshooting, configuration, functional and data management when required
Lead initiatives to enhance manufacturing execution systems and ensure alignment with ETO processes
Collaborate with plant leadership to support production efficiency, quality, and compliance
Implement best practices for system reliability, security, and disaster recovery
Lead initiatives to enhance engineering systems and ensure alignment with Engineering processes and systems
Lead 3 IT professionals who maintain and support Celeros FT Autodesk and SolidWorks environments
Provide advice and consulting on how IT can support business developments or changes
Qualify the customer demand focusing on strategic needs, compliance issues and those providing highest business values
Agree priorities with the IT Leadership
Direct large-scale ERP and manufacturing system projects from initiation through delivery
Apply structured project management methodologies to ensure on-time, on-budget execution
Manage risk, scope, and stakeholder expectations throughout the project lifecycle
Once approved, monitor and support their execution
Maintain a detailed understanding of IT service offerings, delivery processes and technical capabilities
Coordinate, integrate and ensure that the delivery of all business facing services meet quality, scope and service level requirements
Review tickets focusing on aged tickets and escalations
Lead the problem resolution efforts and post-incident reviews
Identify improvement opportunities and facilitate their execution
Negotiate and renew Global Software maintenance and support contracts
Bring visibility of local contracts and align with the IT Corporate contract management processes, assist with new contract negotiations & renewals
Aligned with global standards, ensure the proper execution of procurement processes
Provide ah-hoc analysis & reports
Establish governance frameworks for ERP and manufacturing systems, including change management and risk mitigation
Ensure compliance with regulatory standards and internal IT policies
Facilitate the preparation of the annual budget planning
Proactively identify cost saving opportunities and execute centrally established cost savings targets
Build and lead a high-performing team of analysts, developers, and systems specialists
Foster a culture of accountability, collaboration, and continuous improvement
Requirements:
Bachelor’s degree in information technology, Engineering, or Business Administration (Master’s preferred)
15+ years of experience in ERP and manufacturing systems leadership roles
Extensive hands-on experience with SAP ECC 6.0 implementations and optimizations in ETO manufacturing
Track record of managing multi-site ERP deployments and manufacturing system integrations
Proven ability to lead cross-functional teams and influence senior stakeholders
Expertise in managing complex ERP projects with multiple workstreams
Deep experience across all relevant SAP ECC 6.0 modules for industrial/heavy manufacturing and ETO environments
Strong understanding of manufacturing processes, supply chain, and finance integration
Understanding of Trade and Export Compliance best practices and its implementation in ERP environments
Understanding of ERP ancillary systems such as invoice processing, trade compliance and tax management
Strong understanding of engineering processes such as CAD, PLM and PDM
Excellent customer service and interpersonal skills
Excellent communication and stakeholder management skills
Ability to prioritize and execute tasks in high-pressure environments
Experience in team-oriented, collaborative settings
Strong negotiation, organizational, and communication skills
Deep level understanding of business processes for manufacturing and service management
Good understanding of ITIL, project management, and cybersecurity best practices
Nice to have:
PMP or equivalent project management certification
Experience with SAP S/4HANA migration planning
Familiarity with Lean principles and continuous improvement methodologies
Familiarity with Engineering Systems such as Autodesk, SolidWorks or ANSYS
Prior experience supporting executives and/or working in a professional environment
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