IT Business Operations Analyst- Vendor Management/Contracts Job at Advocate Health Care

Job Description

This position is a remote, full-time role within the IT Business Office. The analyst will assist with contract coordination, budget preparation, vendor management, invoice auditing, and IT equipment/supply orders. The role requires strong communication, attention to detail, and the ability to manage multiple projects.

Job Responsibility

Assist in the coordination of contracts with the Business requestor, Finance and relevant Technology Services Personnel to development the contract business terms
Assist with HIT Department Budget preparation and information gathering process
Ensure contractual Service Level Agreements (SLAs) are adhered to
Maintenance and tracking of all contract issues from initiation to resolution with proper documentation
Provide input to evaluation, selection, and contract negotiations for acquisitions
Provides input and maintains a licensing reporting system, and reviews and audits information to ensure proper licensing is maintained
Prepare and manage annual category, sub category and IT supplier level investments for products and services for reporting and inputs into IT budgeting and strategic planning process
Improve IT spend management by evaluating spend to determine if IT is using other than preferred vendors and communicating with business to promote benefits of using preferred vendors
Performing periodic audits of invoices to ensure vendor is charging negotiated contract prices or quotes, work with accounts payable team to assist in invoice reconciliation issues
Coordinate and process IT equipment and supply orders and deliveries with designated vendors
Oversees and leads proposals and communications for identified product/service opportunities
Negotiates with suppliers, reviews and completes business terms and conditions, and works with the Commercial Transactions Group to complete agreement
Participate in periodic status update meetings with Application Owners and Business users regarding contract negotiations
Acts as a resource for the project managers to ensure that project related standards are being utilized
Acts as a business resource by providing direction for various product processes
Provides coaching and guidance to new and associate level team members

Requirements

Bachelor's Degree (or equivalent knowledge) in Computer Science
Bachelor's Degree (or equivalent knowledge) in Information Technology
Bachelor's Degree (or equivalent knowledge) in Business
Typically requires 3 years of experience in a Computer Science, Information Technology or Business Administration related field
Broad understanding of IT software licensing
Working knowledge of software asset management
Excellent written and verbal communication skills
Ability to handle sensitive issues, confidential agreements, keen political acumen
Strong attention to detail
Procurement and technology business knowledge including robust understanding of contract terms and contract execution
Demonstrated ability to manage and follow-through on multiple projects/contracts simultaneously
Ability to work with analysis tools such as Excel and ERP financials to analyze data
Knowledge of using a ticketing system to manage workload
Highly self-directed and innovative
A high level of understanding of the language and structure of technology contracts
Ability to multitask, work independently and prioritize assignments
Strong sense of ownership, urgency, intellectual curiosity, willingness to learn and improve

Nice to have

Excel, Workday and APTTIO experience preferred
Experience in monthly accrual, splits and transfer, maintenance renewals, budgeting, paying invoices and contract renewals

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions

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IT Business Operations Analyst- Vendor Management/Contracts

Job Description

Job Responsibility

Requirements

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