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Pavers Logo Pavers · IT - Administration

IT Business Analyst

United Kingdom Employment contract 51859.00 - 53684.00 GBP / Year · Job Posted June 01, 2026
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Job Description

We are seeking an experienced IT Business Analyst to support the delivery of technology-enabled change across Cafcass. Working with business stakeholders, delivery teams and external suppliers, you will lead discovery activity, analyse business and technical requirements, and ensure solutions deliver measurable benefits aligned to organisational strategy. Whilst we already achieve a 95% staff satisfaction with our technology, we’re ambitious to make it even better. This role is ideal for someone who enjoys working in complex environments, brings strong analytical and financial capability, and is motivated by work that makes a real difference.

Job Responsibility

  • Lead business analysis and discovery activities across a variety of technology-enabled projects
  • Elicit, analyse and document business and technical requirements
  • Map and improve business processes, user journeys and information flows
  • Design potential solutions to complex problems
  • Help to develop business cases, including cost-benefit analysis and ROI
  • Engage and influence senior stakeholders, delivery teams and suppliers
  • Facilitate workshops and support evidence-based decision making
  • Work with Project Managers to define success criteria and measure outcomes
  • Lead benefits identification, benefits realisation planning and tracking

Requirements

  • Proven experience in business analysis, requirements gathering and process design within a technology environment
  • Experience of defining or supporting organisational wide business change
  • Experience working with cross-functional teams and external suppliers
  • Strong understanding of project delivery methodologies
  • Excellent stakeholder engagement, facilitation and communication skills
  • Experience handling sensitive or confidential data

Nice to have

  • Degree-level qualification (preferably IT-related)
  • ISEB or equivalent Business Analysis qualification

What we offer

  • Generous annual leave (28 days rising to 33 days with 5 years’ continuous service)
  • Local Government Pension Scheme with significant employer contribution (13.7% employer contribution)
  • Flexible working
  • Exclusive discounts with wide range of companies
  • Professional fees (Social Work England membership fees reimbursed)
  • Car leasing schemes
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