It Business Analyst Ii

• Serve as a liaison between Financial Services, business partners, and technology teams to support operational and strategic goals
• Gather, analyze, and document business requirements and process improvements
• Evaluate business processes and recommend solutions that enhance efficiency, effectiveness, and user experience
• Lead functional aspects of projects, system implementations, upgrades, and testing efforts
• Collaborate with stakeholders to ensure business needs are aligned with system capabilities
• Develop training materials, documentation, and support change management initiatives
• Monitor performance metrics and identify opportunities for continuous improvement
• Oversee customer support processes and use data and feedback to improve service delivery
• Facilitate communication, build partnerships, and provide recommendations that support informed decision-making

Bachelor's degree and three years of relevant experience. Education beyond the minimum degree requirement may count toward required experience if deemed relevant by the hiring manager.

• Experience supporting financial, accounting, procurement, or enterprise resource planning (ERP) systems
• Experience with process mapping and business process improvement methodologies
• Knowledge of project management principles and system implementation practices
• Experience developing training programs and supporting organizational change initiatives
• Familiarity with reporting, data analysis, dashboards, and KPI development
• Experience building and leading high-performing teams committed to outstanding customer service and business outcomes

Comprehensive packages that support your well-being and work-life balance, including health and life insurance, retirement plans, and generous paid time off