IT & AV Support Team Leader Job at Birkbeck University of London (London)

Senior Tech Support Analyst - AV Systems

As Atlassian scales, we are seeking a Senior Technical Support Analyst to join o...

Location

India , Bengaluru

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

6 years of experience in corporate IT organization, specifically in Internal/Customer facing Technical Support role with exposure to office support and supporting customer face to face
3+ years of Solid AV experience in a corporate IT organization, specifically in Corporate AV Engineering
Expert-level understanding of video conferencing technologies
3+ years experience in Mobile Device Management systems such as Jamf & Omnissa Workspace ONE
3+ years experience in support and administration of SaaS applications
Experience with IT/AV office builds, maintenance, and refreshes
Experience with SSO/Okta implementations for SaaS applications
Demonstrable understanding of ITIL Framework and Service Management
Epic customer service skills, Problem-solving skills
Highly developed communication, interpersonal and administrative skills

Job Responsibility

Evaluate and provide technical support for Atlassians through our support channels (Email, Slack, Jira and in-person) with a focus on support of macOS / Apple hardware, AV and SaaS based applications
Manage relationships with internal Workplace tech teams, vendors and technicians, serving as an internal escalation point for troubleshooting and system repairs
Coordinate with integrators and vendors for builds, refreshes, and maintenance
Help plan and manage the AV component of major shows and events using Zoom Webinars and related technologies, both on-site and off-site, sometimes working with external production crews
Working with a globally distributed team, sharing knowledge and mentoring junior members through both process and technical expertise
Ability to work effectively within a team and autonomously as required, to meet deadlines
Create, maintain and share documentation in Atlassian’s IT Knowledge Base and the teams internal Knowledge Base
Provide lifecycle management of devices including hardware delivery and collections (Onboarding/offboarding employees), hardware sanitization and preparation for redeployment in office

Fulltime

Manager, IT Operations & Technology Services

The Manager of IT Operations & Technology Services will oversee key functions in...

Location

Canada , Cambridge

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s degree or diploma in Information Technology, Business Administration, Computer Science, or related experience
Approximately 7+ years of experience in IT service delivery, focusing on IT operations, ITAM, and endpoint technology
3+ years experience leading IT teams, including working with global or offshore locations preferred
Solid knowledge of SLA/KPI frameworks and enterprise ITIL best practices
Experience managing endpoint technology environments and associated budgets
Strong leadership, coaching, communication, and interpersonal skills
Demonstrated ability to work in a fast-paced, dynamic environment
Proactive ownership and commitment to operational excellence
Ability to effectively communicate across all levels of an organization

Job Responsibility

Support the development and execution of strategic plans for IT service delivery aligned with organizational goals and ITIL best practices
Contribute to the creation and maintenance of a 2-3 year end-user technology roadmap
Assist in identifying opportunities for service improvements and operational efficiencies
Collaborate with senior leadership to assess emerging technologies and recommend solutions that align with business needs
Manage and optimize endpoint technology lifecycle, including desktops, laptops, mobile devices, software, and collaboration tools such as M365, VDI, ITAM, AV, and software delivery
Ensure ITIL processes (incident, problem, change, and service level management) are effectively implemented and followed
Oversee day-to-day service desk operations, including monitoring performance and recommending process improvements
Ensure adherence to approved policies, procedures, and standards across all IT operations
Coordinate with Corporate IT Infrastructure teams to support local network, servers, backup, and recovery needs
Lead a team of IT professionals, including IT Service Desk, Endpoint Technology Engineering, and Service Management staff across multiple locations

What we offer

Be a part of a thriving organization that is a global leader in advanced automation solutions
Collaborate with other bright, talented professionals focused on innovation and continuous improvement
Discover opportunities for growth within ATS as we strive to develop, engage, empower, and energize our people
Make an impact and give back to our communities in a meaningful way
Work in a safe, positive, and inclusive environment where everyone is respected and given the opportunity to do their best

Events Ambassador

Join our team as an Events Ambassador for one of our flagship contracts near Can...

Location

United Kingdom , London

Salary:

34554.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Ideally, have at least 2 years of experience in events or in a similar role
Demonstrate strong customer service and interpersonal skills
Detail-oriented with a positive and approachable demeanour, making them a dependable and collaborative team member
Takes pride in their organisation skills and attention to detail

Job Responsibility

Provide end-to-end coordination of events. Supporting planning, booking, and on-the-day delivery as directed by the Events and Reservations Team Leader
Advise hosts on the most suitable event spaces, ensuring selections align with availability, capacity limits, and safety standards
Arrange and manage virtual and hybrid events, ensuring all processes comply with policies and procedures
Collaborate closely with the onsite team to oversee events from setup to close, including troubleshooting issues, resolving equipment or technical problems, and ensuring smooth execution
Supervise and direct event support teams, such as setup crews, AV technicians, hospitality staff, and cleaners, to ensure seamless coordination
Confirm that all event setups (including furniture, staging, décor, and equipment) meet customer specifications and comply with safety, fire, and health regulations
Coordinate food and beverage requirements, order supplies, arrange audiovisual equipment, organise signage, and ensure décor elements (e.g., floral arrangements, linens, colour schemes) meet expectations
Oversee venue access, including opening and securing facilities or liaising with onsite operations before and after events
Support the delivery of events outside core business hours when required

What we offer

Exclusive travel and grocery discounts
Life assurance and cash rewards
Subsidised meals/allowance while on duty
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Endless learning and development opportunities
WOW Awards for outstanding peers
One paid day off annually to support a cause

Fulltime

IT Colleague Support Analyst

To deliver quality & value added IT onsite support services to all DACB users an...

Location

United Kingdom , Bristol

Salary:

Not provided

DAC Beachcroft

Expiration Date

Until further notice

Requirements

In-depth knowledge of computer hardware systems, mobile devices, routers, and peripherals
Knowledge of operating systems, office software, enterprise software, and server systems
Excellent problem-solving skills
Excellent interpersonal and communication skills
Good technical knowledge of Windows Operating Systems and Microsoft Office applications
Experience of supporting and tuning Laptops and other mobile devices
Effective & confident communicator
Ability to follow processes & guidelines

Job Responsibility

Provide on-site IT hardware support
Provide remote IT hardware support
Ensure a support ticket is logged for every interaction
Ensure all calls are handled in line with agreed business SLA's
Resource the Care Bar on a daily basis
Provide floor walking at times of change
ISO27001 7 Day update compliance
Handle confidential information in line with the firm's data security protocols
Assist Infrastructure as and when required for site based support
Ensure accessible and visible

What we offer

Flexible working with our Flex Forward scheme

Fulltime

Global OT Network Security Architect

The Global OT Network Security Architect plays a strategic role in enabling secu...

Location

United States , Toledo

Salary:

Not provided

Owens Corning

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, Information Systems, Cybersecurity, Networking, Electrical/Computer Engineering, or related field
8+ years of experience in OT security, network security, shop floor controls and project management, with at least 2 years in each domain
5+ years of hands-on experience in information security technology with a strong background in security and networking
Operational Technology security knowledge is a plus
Demonstrated experience implementing, maintaining and troubleshooting security and network technologies
Success in solving complex security and network problems
Demonstrated experience designing and managing core network infrastructure
switch and routers
Experience creating and maintaining IPSEC tunnels, remote access solutions, web filtering, security, NAT and AV & threat policies
Experience managing large scale firewall platforms

Job Responsibility

Develop and maintain a strong understanding of Owens Corning specific business processes and operations locally and globally
Build relationships within the organization, cross-functionally, and with key business stakeholders
continuously enhance connection to remain aligned with core objectives
Understand how IT Security and services are directly aligned with the company's strategic objectives by regularly engaging with key business stakeholders
Monitor industry trends and competitive benchmarks to inform strategy and maintain a forward-looking security posture
Lead the architecture, deployment, and ongoing management of secure and resilient OT network infrastructure across global manufacturing sites
Develop and enforce OT network segmentation strategies using VLANs and Layer 2/Layer 3 protocols to minimize risk and enhance operational efficiency
Review and validate OT system designs to ensure alignment with enterprise architecture standards and regulatory requirements
Ensure OT network designs meet enterprise security and architecture standards
Provide hands-on support to site teams with network configuration, equipment backups, and recovery procedures to maintain system reliability and uptime

Fulltime

Senior Collaboration Solutions Engineer

This role will help advance collaboration at Atlassian globally, with a view tow...

Location

Australia , Sydney

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Over 6 years of experience in a corporate IT organization, specifically in Corporate AV Engineering (including conference rooms, background music, digital signage, studios and town hall spaces)
Expert-level understanding of video conferencing technologies, including Zoom, Zoom Rooms, Neat video conferencing hardware, training rooms, town hall spaces, QSYS, and other audio/visual solutions
Experience in engineering studios for both broadcast and video production is desirable
A strong passion for workplace collaboration tools and services
Experience with IT/AV office builds, maintenance, and refreshes
Solid understanding of network protocols and best practices
Proven project leadership experience
A commitment to continuously improving products and processes
The ability to act as a technology leader and subject matter expert
Experience in vendor selection and relationship management (both software and hardware)

Job Responsibility

Designing, deploying and managing functionality of studios, conference rooms, town hall spaces, and digital signage
Ensuring that all systems are operational and that new setups are ready for success from day one
Coordinating with integrators and vendors for builds, refreshes, and maintenance
Managing relationships with internal teams, integrators vendors and technicians, serving as an internal escalation point for troubleshooting and system repairs
Offering guidance to vendors and partners on AV standards and best practices
Acting as an engineer supporting our content studio team, ensuring the proper functioning of broadcast systems, IT systems, and storage systems
Helping plan and manage the AV component of major shows and events using Zoom Webinars and related technologies

What we offer

Health coverage
Paid volunteer days
Wellness resources

Fulltime

New

Hotel Audio Visual Event Technician

Markey's, a multi-state leading provider of creative audio-visual services, is s...

Location

United States , Austin

Salary:

Not provided

Markey's

Expiration Date

Until further notice

Requirements

Must have a good working knowledge of all types of audio visual equipment including operation, set-up, troubleshooting, and explanation of equipment
Must maintain a good driving record that meets driver insurability requirements
Be able to pass a DOT medical certification and obtain any special licensing needed to be able to drive a box truck, van or other company vehicle
Ability to work in a collaborative team environment, as well as independently, and follow directions from the supervisor or on-site leader
Ability to interact and communicate effectively and professionally with internal and external clients
Ability to maintain a positive and professional appearance and attitude at all times
Physical demands include frequent bending, pushing/pulling gear, and lifting up to 70 lbs
Must have excellent customer service skills, politely and promptly responding to client needs
Ability to handle stressful situations in a professional and positive manner
Must possess a high level of attention to detail, excellent time management skills, and ability to multi-task and prioritize work responsibilities

Job Responsibility

Work closely with clients, Project Managers and other Hotel and Event Technicians to ensure the successful completion of events
Set-up, tear-down, loading and unloading of all equipment
Operate all types of audio, visual, lighting and rigging equipment, for both live and virtual events
Provide excellent customer service and promptly handle any equipment changes/requests
Ensure equipment is functional, safely and professionally presented, and that client is familiar or comfortable with the operation of any equipment they are utilizing
Trouble-shoot any equipment issues with satisfactory resolution
Fulfill other duties as assigned to ensure success of Markey's events

What we offer

Competitive salary
Training and career development
Opportunities for advancement
Opportunities to problem solve with creative thinking
Opportunities to work with cutting edge technology in a high profile, fast paced atmosphere
A wide range of experienced staff to work with and learn from on a daily basis
Excellent, comprehensive benefit program for full-time employees including group health, dental, vision, disability, and life insurance, 401(k), paid time off and paid holidays, cell phone stipend, and the Employee Stock Ownership Program (ESOP)
Employee Stock Ownership Plan (ESOP) for Full-Time employees

Parttime

Senior Collaboration Solutions Engineer

We're hiring a Senior Collaboration Solutions Engineer, reporting to the Workpla...

Location

United States , San Francisco

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Over 6 years of experience in a corporate IT organization, specifically in Studio Engineering (including broadcast systems, lighting systems, IT, and storage)
Corporate AV Engineering (including conference rooms, digital signage, and town hall spaces)
Expert-level understanding of video conferencing technologies, including Zoom, Zoom Rooms, Neat video conferencing hardware, training rooms, town hall spaces, QSYS, and other audio/visual solutions
A strong passion for workplace collaboration tools and services
Experience planning and delivering IT/AV component of office builds and refreshes
Solid understanding of network protocols and best practices
Proven project leadership experience
A commitment to continuously improving products and processes
The ability to act as a technology leader and subject matter expert
Experience in vendor selection and relationship management (both software and hardware)

Job Responsibility

Designing, deploying and managing functionality of studios, town hall spaces, conference rooms, and digital signage
Ensuring that all systems are operational and that new setups are ready for success from day one
Supporting the Content Studio team, ensuring the proper functioning of broadcast systems, IT systems, and networked storage systems
Coordinating with vendors for builds, refreshes, and maintenance
Managing relationships with vendors and technicians, serving as an internal escalation point for troubleshooting and system repairs
Driving new builds and office refreshes, providing direction to vendors and partners on AV standards and best practices, and handing over the offices to local technicians
Occasionally helping plan and run high-profile shows and events

What we offer

Health coverage
Paid volunteer days
Wellness resources
Potential for bonuses, commissions, and equity

Fulltime

IT & AV Support Team Leader

Birkbeck University of London

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 09, 2026

Expiration:
January 19, 2026

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Birkbeck University of London

Location:United Kingdom , London

Category:IT - Administration

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

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Location:
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Contract Type:
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Job Posted:
January 09, 2026

Expiration:
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