IT AV Specialist

• Provide setup and support of multiple point-of-sale systems for View Boston Observatory facility
• Provide excellent desktop support services to internal staff
• Work with vendors and service providers to resolve issues and implement changes
• Must be able to communicate productively and professionally across all managerial levels
• Provide level 1 & 2 support for all point-of-sale system problems and escalate with inside and outside service providers when necessary
• Provides AV Support and Event Support for View Boston Observatory
• Serves as View Boston building wide point of contact on IT related matters
• Conduct Observatory walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnoses of software, firmware, & hardware errors and breakage, and execution of solutions
• Work with external vendors in support of proprietary systems
• Tracking RMAs of all equipment inbound and outbound for repairs
• Maintains a thorough knowledge of the organization and adheres to all standards and practices
• Perform other duties as assigned by Venue Technology Manager

• Bachelor’s degree in Computer Information Systems or related field (equivalent experience considered)
• 1–3+ years of IT/AV support or related technical experience
• Working knowledge of PC hardware setup and troubleshooting
• Strong understanding of networking fundamentals, including TCP/IP and VLANs
• Experience with wireless LAN environments and related security protocols
• Proficiency with Microsoft Windows and macOS operating systems, Office suites, and basic server/network concepts
• Familiarity with virtualized environments (server and desktop)
• Experience configuring, operating, and troubleshooting audiovisual (AV) systems including: Video switchers, displays, projectors, LED walls, and digital signage systems
• Audio consoles, amplifiers, microphones (wired and wireless), speakers, and DSPs
• Streaming and conferencing platforms (Zoom Rooms, Teams Rooms, or equivalent)
• HDMI/SDI/DisplayPort signal routing, extenders, and network-based AV systems (AV over IP)
• Knowledge of Crestron, Extron, AMX, Q-SYS, or similar control system platforms (programming not required, operational familiarity preferred)
• Skilled in performing system walk-throughs, live-event support, and real-time troubleshooting under time-sensitive conditions
• Understanding of IT security concepts including password management and secure network practices
• Ability to work collaboratively within a team environment
• Comfortable adapting quickly to operational changes and fast-paced environments
• Strong communication and problem-solving skills
• Willingness to work flexible hours, including weekends and evenings
• Ability to move fast and act on assigned duties
• Ability to walk, stand, or sit for extended periods of time
• Ability to reach, bend, stoop, wipe, push and pull
• Ability to lift and carry items weighing 10-30 pounds, and up to 50 pounds

medical, dental, vision, life and disability insurance, paid vacation, and 401k plan