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Valon Tech Logo Valon Tech · IT - Administration

IT Associate

United States, New York 80000.00 - 100000.00 USD / Year · Job Posted February 18, 2026
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Job Description

We’re looking for an IT Associate to support day-to-day technology needs at Valon’s New York City office. You’ll help keep our team productive by assisting with hardware setup, troubleshooting technical issues, and ensuring employees—both on-site and remote—have what they need to work effectively. This role is hands-on and support-focused, with opportunities to learn new technologies and grow your skills within a fast-paced, tech-driven environment.

Job Responsibility

  • Be on-site in our NYC office Monday–Friday, 9 a.m. to 6 p.m., with occasional flexibility for after-hours support
  • Provide friendly, high-quality technical support to NYC staff and assist remote employees as needed
  • Manage onboarding and offboarding, including device setup (Mac & Windows), provisioning software access, and laptop shipments as needed
  • Set up and maintain office equipment including workstations, conference room technology, video conferencing tools, printers, and other peripherals
  • Track and restock hardware inventory as needed
  • Respond promptly to helpdesk tickets, escalating issues when appropriate
  • Document common procedures, troubleshooting steps, and IT workflows
  • Work closely with the facilities team to enhance the productivity of the NYC office
  • Support IT projects and initiatives led by senior team members, including improvements to security, productivity, and reliability

Requirements

  • 1–3+ years of experience in IT support, helpdesk, or a related technical role
  • Familiarity with computer and network basics, Google Workspace, identity and access tools, and common business software
  • Strong customer service orientation and a positive, problem-solving attitude
  • Comfortable in a fast-paced startup environment and eager to take on varied tasks
  • Clear written and verbal communication skills
  • Strong attention to detail and ability to prioritize effectively
  • Demonstrated ability and motivation to learn new tools and technologies

What we offer

  • competitive salary and 401 (k) plan
  • comprehensive medical, dental, & vision benefits
  • in-office snacks and drinks, and Bagel Fridays
  • pre-tax deductions for public transportation, rideshare services, and parking expenses
  • Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
  • 17 days paid time off, sick days, and 11 company holidays
  • 12 weeks off for both birthing and non-birthing parents - fully paid
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