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Primary Administrator for Helpdesk System and Ticket creation, prioritization, and assignment for home office and job sites
PC and smart phone setup and deployment
perform technical and operational support to users of desktop computers, laptops, and cell phones either by telephone or on-site for hardware and software packages
Provide user support for Microsoft Office software, printer, multifunction scanner, Audio / Visual technology support, and the following web/video conference systems: Cisco Webex, Zoom, and Microsoft Teams
User creation and deletion
Manage IT Inventory, Invoicing, and IT asset procurement
Perform software license management, renewal, notification, and invoicing
Install, repair, and troubleshoot minor issues with hardware, software, and peripheral equipment
Perform periodic performance reporting to support capacity planning
Research and recommend innovative, and where possible, improved usage of technology for company initiatives
Report cyber security incidents to management and IT staff
Performs additional duties per supervisor’s direction
Requirements
Customer-service focus
Strong analytical and problem-solving skills
Ability to communicate technical information in an accessible manner to non-technical employees
Hands on computer hardware experience, ability to multitask and prioritize
Ability to handle stressful working situations
Good written and verbal communication skills
Basic knowledge of computer software (installation and troubleshooting)
Working Knowledge of Office 365 Admin is a plus
Working knowledge of MS Office (Word, Excel, and PowerPoint) required
Organizational and excellent Customer Service Skills are a must
Minimum Associates degree or 2 years of IT experience troubleshooting hardware / software
Experience in Information Systems Management, Windows 10 and 11, Microsoft Office, Windows Server, and Active Directory
Preferred Network Plus, Solar Winds monitoring system and Web Helpdesk experience
Nice to have
Network Plus
Solar Winds monitoring system
Web Helpdesk experience
Working Knowledge of Office 365 Admin
What we offer
Paid vacations
company-paid holidays
company-funded medical insurance
company joint funding of dental and vision insurance