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IT Associate Systems Engineer

United States, Montgomery Employment contract 43650.00 - 58200.00 USD / Year · Job Posted May 28, 2026
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Job Responsibility

  • Primary Administrator for Helpdesk System and Ticket creation, prioritization, and assignment for home office and job sites
  • PC and smart phone setup and deployment
  • perform technical and operational support to users of desktop computers, laptops, and cell phones either by telephone or on-site for hardware and software packages
  • Provide user support for Microsoft Office software, printer, multifunction scanner, Audio / Visual technology support, and the following web/video conference systems: Cisco Webex, Zoom, and Microsoft Teams
  • User creation and deletion
  • Manage IT Inventory, Invoicing, and IT asset procurement
  • Perform software license management, renewal, notification, and invoicing
  • Install, repair, and troubleshoot minor issues with hardware, software, and peripheral equipment
  • Perform periodic performance reporting to support capacity planning
  • Research and recommend innovative, and where possible, improved usage of technology for company initiatives
  • Report cyber security incidents to management and IT staff
  • Performs additional duties per supervisor’s direction

Requirements

  • Customer-service focus
  • Strong analytical and problem-solving skills
  • Ability to communicate technical information in an accessible manner to non-technical employees
  • Hands on computer hardware experience, ability to multitask and prioritize
  • Ability to handle stressful working situations
  • Good written and verbal communication skills
  • Basic knowledge of computer software (installation and troubleshooting)
  • Working Knowledge of Office 365 Admin is a plus
  • Working knowledge of MS Office (Word, Excel, and PowerPoint) required
  • Organizational and excellent Customer Service Skills are a must
  • Minimum Associates degree or 2 years of IT experience troubleshooting hardware / software
  • Experience in Information Systems Management, Windows 10 and 11, Microsoft Office, Windows Server, and Active Directory
  • Preferred Network Plus, Solar Winds monitoring system and Web Helpdesk experience

Nice to have

  • Network Plus
  • Solar Winds monitoring system
  • Web Helpdesk experience
  • Working Knowledge of Office 365 Admin

What we offer

  • Paid vacations
  • company-paid holidays
  • company-funded medical insurance
  • company joint funding of dental and vision insurance
  • life and disability plans to full-time employees
  • 401k match
  • gym membership reimbursement
  • use of company condominiums

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