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The IT Associate Data Analyst partners with Customer-facing business teams and IT delivery teams to unlock business insights through trusted, well-mapped, and well-understood data. Serving as a liaison between the business and IT, this role develops a strong working knowledge of Eversource Customer data ecosystem (Customer data products, Enterprise Data Platform (EDP) availability, and how data supports day-to-day business processes) and works closely with business partners to anticipate needs and translate business questions into clear data requirements, mapping logic, and testable acceptance criteria. The analyst is hands-on with data performing analysis, documenting data mappings/relationships and business rules, executing data testing and reconciliation from source through EDP and downstream consumption, and technically investigating data issues to drive resolution with engineering and application teams. The role also collaborates with Domain, Solution, and Enterprise IT Architects and delivery teams to define functional and technical requirements, evaluate workflow/process improvements, explore conceptual solution design options, and play a key role throughout the application lifecycle for small and large development efforts.
Job Responsibility:
Partner with Customer-facing business teams and IT delivery teams to unlock business insights through trusted, well-mapped, and well-understood data
Requirements:
Partner with business and technology stakeholders to understand objectives, processes, and decision needs
translate them into clear analytical and data requirements
Elicit, document, and manage functional requirements, user stories, and acceptance criteria aligned to data products and Enterprise Data Platform (EDP) strategy
Develop and maintain source-to-target data mappings, business rules, and data relationship/lineage documentation
Execute data validation and reconciliation (source-to-target, transformation logic, completeness, exception analysis) and support UAT/defect triage and regression checks as needed
Investigate and triage data issues
isolate root cause and coordinate resolution with architects, data engineers, application owners, and delivery teams
Lead and facilitate business/IT meetings
conduct workflow/process analysis, identify improvement opportunities, and support solution design, development, and implementation
Support agile delivery by preparing/refining backlogs (epics/features/stories) and partnering with product owners and teams on prioritization, sprint planning, and grooming
Develop business cases, estimates, and value tracking to support investment decisions
present as needed to governance groups (e.g., PMO/Finance/BPC)
Create and maintain enablement materials (definitions, dataset usage guidance, FAQs, job aids/training) to promote consistent, responsible self-service use of Domain data
Support vendor/procurement activities (RFP/RFI) and contribute to statements of work when applicable
Bachelor's degree or equivalent experience
Zero (0) to three (3) years demonstrated application of Business Analysis skills
Must be available to work emergency restoration assignment as required
Must be available to travel between MA/CT/NH as necessary
Nice to have:
Prior experience in the utility industry is a plus
IIBA Entry Certificate in Business Analysis (ECBA)
IIBA Certification of Competency in Business Analysis (CCBA)
IIBA Certified Business Analyst Professional (CBAP)
IIBA Agile Analysis Certification (AAC)
IQBBA Certified Foundation Level Business Analyst (CFLBA)
IREB Certified Professional for Requirements Engineering (CPRE)