It Assistant Job at UNESCO (Bangkok)

Job Description

The United Nations Educational Scientific and Cultural Organization Regional Office in Bangkok and Office for UN Coordination for Asia and the Pacific (UNESCO Bangkok), established in 1961 and evolving in roles over the years, oversees UNESCO's programs in education, natural sciences, ocean sciences, social and human sciences, culture, and communication and information across seven countries: Afghanistan, Cambodia, Lao PDR, Myanmar, Singapore, Thailand, and Viet Nam. It coordinates national activities through offices in Kabul, Phnom Penh, Ha Noi, and Yangon (antenna office). As a key player in regional educational coordination and capacity development, UNESCO Bangkok leads the SDG4-Education 2030 Agenda covering 46 Member States and three Associate Members.

Job Responsibility

Deliver first line IT support to users, addressing hardware, software, connectivity, and collaboration tool issues, including those directly related to online and hybrid events
Respond to incident calls and service requests, resolving issues at the first point of contact where possible and escalating more complex cases in line with established procedures
Carry out scheduled service requests such as equipment installation and removal, hardware replacement, software deployment, LAN connections, site surveys, and equipment return to stock
Accurately document all support actions and outcomes in the automated tracking system, ensuring clear records of issues, resolutions, and follow-up actions
Provide basic guidance and on-the-job training to end-user on standard UNESCO applications, systems, and digital collaboration platforms, with particular attention to tools used for virtual and hybrid meetings
Identify recurring issues or systemic weaknesses and propose practical improvements to enhance service quality, reliability, and user experience
Plan, install, configure, test, and operate audiovisual and conferencing systems for meetings, webinars, conferences, and hybrid events, providing real-time technical support during live sessions
Coordinate closely with programme teams to prepare event technical requirements, conduct rehearsals and system checks, and proactively identify and mitigate potential technical risks
Maintain AV and event related equipment in good working condition through routine inspection, basic maintenance, cleaning, and troubleshooting
Prepare and manage digital and visual materials for events, including presentation layouts, screen overlays, basic graphic assets, and platform configurations for virtual and hybrid environments
Record, edit, process, and finalize audio and video content from events for internal reference, knowledge sharing, and external dissemination, as required
Perform other related duties, as required, to support ICT services and office operations.

Requirements

Completed secondary education (High School Diploma or equivalent) and/or Bachelor’s Degree in the field of Computer Science, Information Technology, or a related field.
Minimum 4 years of relevant experience in IT support or service desk functions (for candidates with secondary education), or Minimum 1–2 years of relevant experience (for candidates with a Bachelor’s degree).
Experience should preferably include: End-user IT support (hardware, software, networks)
Support for online/hybrid meetings, AV systems, or conferencing platforms
Strong knowledge of: Windows OS (desktop environment)
basic knowledge of Linux is an asset
Network fundamentals (LAN/Wi-Fi, basic security concepts)
Microsoft 365 applications (Outlook, Teams, SharePoint, Office apps, PowerBI)
Practical experience with: Audio-visual (AV) systems and conferencing tools (e.g., MS Teams, Zoom, hybrid meeting setups)
Basic troubleshooting of IT and AV equipment
Working knowledge of basic multimedia tools (e.g., video editing, graphics preparation) is an asset
Excellent knowledge of English and Thai (spoken and written).

Nice to have

Bachelor’s degree in Computer Science, Information Technology, or related field
Relevant certifications such as: Microsoft (e.g., Azure, M365, Endpoint)
Networking or AV-related certifications
IT service management tools / ticketing systems
Microsoft administrative tools (e.g., Intune, Active Directory)
Support for international meetings, conferences, and hybrid events
Knowledge of other official UN language (Arabic, Chinese, French, Russian and Spanish) would be an asset.

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