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UNESCO Logo UNESCO · IT - Administration

It Assistant

Thailand, Bangkok · Job Posted May 29, 2026

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Job Description

Under the authority of the Regional Director of the United Nations Educational Scientific and Cultural Organization (UNESCO) Regional Office in Bangkok and the Office for UN Coordination in Asia and the Pacific, and direct supervision of Chief of Administration and Finance Office, working in close collaboration with the UNESCO IT team, the IT Assistant provides technical support to the Office. The Position focuses on various information technology support duties to ensure the smooth delivery of corporate IT services, Online and Hybrid Events and Digital Media Support. The incumbent is responsible for understanding the corporate setup, rules, regulations, and policy and fulfilling all the needed competencies, skills and certifications.

Job Responsibility

  • Deliver first line IT support to users, addressing hardware, software, connectivity, and collaboration tool issues, including those directly related to online and hybrid events
  • Respond to incident calls and service requests, resolving issues at the first point of contact where possible and escalating more complex cases in line with established procedures
  • Carry out scheduled service requests such as equipment installation and removal, hardware replacement, software deployment, LAN connections, site surveys, and equipment return to stock
  • Accurately document all support actions and outcomes in the automated tracking system, ensuring clear records of issues, resolutions, and follow-up actions
  • Provide basic guidance and on-the-job training to end-user on standard UNESCO applications, systems, and digital collaboration platforms, with particular attention to tools used for virtual and hybrid meetings
  • Identify recurring issues or systemic weaknesses and propose practical improvements to enhance service quality, reliability, and user experience
  • Plan, install, configure, test, and operate audiovisual and conferencing systems for meetings, webinars, conferences, and hybrid events, providing real-time technical support during live sessions
  • Coordinate closely with programme teams to prepare event technical requirements, conduct rehearsals and system checks, and proactively identify and mitigate potential technical risks
  • Maintain AV and event related equipment in good working condition through routine inspection, basic maintenance, cleaning, and troubleshooting
  • Prepare and manage digital and visual materials for events, including presentation layouts, screen overlays, basic graphic assets, and platform configurations for virtual and hybrid environments
  • Record, edit, process, and finalize audio and video content from events for internal reference, knowledge sharing, and external dissemination, as required
  • Perform other related duties, as required, to support ICT services and office operations

Requirements

  • Completed secondary education (High School Diploma or equivalent) and/or Bachelor’s Degree in the field of Computer Science, Information Technology, or a related field
  • Minimum 4 years of relevant experience in IT support or service desk functions (for candidates with secondary education), or Minimum 1–2 years of relevant experience (for candidates with a Bachelor’s degree)
  • Experience should preferably include: End-user IT support (hardware, software, networks)
  • Support for online/hybrid meetings, AV systems, or conferencing platforms
  • Strong knowledge of Windows OS (desktop environment)
  • basic knowledge of Linux is an asset
  • Network fundamentals (LAN/Wi-Fi, basic security concepts)
  • Microsoft 365 applications (Outlook, Teams, SharePoint, Office apps, PowerBI)
  • Practical experience with: Audio-visual (AV) systems and conferencing tools (e.g., MS Teams, Zoom, hybrid meeting setups)
  • Basic troubleshooting of IT and AV equipment
  • Working knowledge of basic multimedia tools (e.g., video editing, graphics preparation) is an asset
  • Excellent knowledge of English and Thai (spoken and written)
  • Only candidates who have the right to live and work in Thailand may apply

Nice to have

  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • Relevant certifications such as: Microsoft (e.g., Azure, M365, Endpoint)
  • Networking or AV-related certifications
  • IT service management tools / ticketing systems
  • Microsoft administrative tools (e.g., Intune, Active Directory)
  • Support for international meetings, conferences, and hybrid events
  • Knowledge of other official UN language (Arabic, Chinese, French, Russian and Spanish)
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