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Alter Domus Logo Alter Domus · IT - Administration

IT Asset Management Specialist

India, Hyderabad · Job Posted June 29, 2026
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Job Responsibility

  • Manage hardware/software exception Service Requests through the service management workflow, fulfilling them in line with the Knowledge Base and agreed SLAs
  • Contribute to the Knowledge Base by translating operational experience into clear, usable articles and procedures, moving knowledge from practice into a shared, accessible resource to improve team resilience
  • Oversee the joiner, leaver, and transfer (JLT) process from an asset perspective, ensuring assets and licences are correctly assigned, recovered, and reassigned to support compliance and cost efficiency
  • Act as the operational point of reference for field activities, raising and prioritising asset-related tasks for field technicians through established service management workflows, and following through to ensure completion and quality
  • Manage assets across their full lifecycle, from procurement and deployment through to retirement and disposal, acting as the single source of truth for procurement and fulfilment data by tracking purchase orders, shipments, and delivery status, and verifying receipt of goods
  • Maintain configuration data accuracy and completeness: reconcile CMDB records against the deployed estate, investigate discrepancies, and remediate errors so configuration data stays reliable and audit-ready
  • Produce and maintain reporting and dashboards across assets, licensing, and compliance data, giving visibility into KPIs and compliance posture and highlighting opportunities to optimise
  • Partner with IT procurement and finance to embed ITAM/SAM disciplines into sourcing, budgeting, and operational processes

Requirements

  • 5-8 years of experience in Software Asset Management (SAM), IT Asset Management (ITAM), or related IT governance disciplines
  • Working knowledge of software licensing models, compliance frameworks, and audit methodologies across major vendors (e.g., Microsoft, Oracle, IBM, Adobe, SAP)
  • Strong analytical and problem-solving skills for interpreting licensing data, contracts, and entitlements
  • High attention to detail and a data accuracy mindset, with the rigour to spot, investigate, and correct discrepancies
  • Ability to manage multiple workstreams simultaneously, balancing priorities and ensuring consistent delivery
  • Flexibility to work on a shift basis
  • specific hours reviewed based on business needs
  • Familiarity with structured IT service management practices, including Service Requests, configuration management, knowledge management, and SLA-driven support
  • Hands-on experience operating SAM/ITAM and discovery platforms such as ServiceNow, Flexera, or Snow (or equivalent), and ITSM/service management tools such as Jira Service Management
  • Comfortable working with asset data in Excel to reconcile, analyse, and report
  • Experience collaborating with finance, procurement, and IT operations to embed ITAM practices and drive cost optimisation

Nice to have

  • ITIL 4 Foundation certification
  • Ability to automate recurring data tasks using Python (pandas) and build reporting in Power BI
  • Familiarity with cloud and hybrid licensing models, including SaaS, PaaS, and IaaS
  • Understanding of data governance principles and their application within IT asset and configuration management

What we offer

  • Support for professional accreditations such as ACCA and study leave
  • Flexible arrangements, generous holidays, plus an additional day off for your birthday
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • 24/7 support available from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan
  • Plus additional local benefits depending on your location
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