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We are seeking an experienced IT Asset Management Specialist to support the management, tracking, lifecycle administration, and compliance of enterprise IT assets. This role is critical to ensuring the efficient utilization of hardware and software assets while maintaining compliance with organizational policies and industry standards. The ideal candidate will possess strong experience with IT Asset Management processes and ServiceNow Asset Management modules, including both Hardware Asset Management (HAM) and Software Asset Management (SAM). This position plays a key role in reducing operational inefficiencies, improving asset visibility, and supporting cost optimization initiatives across the organization.
Job Responsibility
Manage the complete lifecycle of IT hardware and software assets from procurement through retirement
Maintain accurate asset inventories and ensure asset records are current and compliant
Track asset utilization and support asset optimization initiatives
Administer and support ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) processes
Conduct asset audits and reconcile discrepancies between physical and system records
Collaborate with IT teams, procurement, and business stakeholders to ensure proper asset governance
Ensure compliance with software licensing agreements and organizational asset management policies
Generate reports and metrics related to asset inventory, utilization, lifecycle status, and compliance
Support continuous improvement initiatives related to IT asset management processes and controls
Requirements
Hands-on experience with ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM)
Strong understanding of IT hardware and software asset lifecycle processes
Experience managing enterprise asset inventories and compliance activities
Excellent organizational and documentation skills
Strong analytical and problem-solving abilities
Ability to work effectively with cross-functional teams and stakeholders
Nice to have
Experience working in large enterprise environments
Knowledge of software licensing compliance and audit processes
Familiarity with ITIL best practices and IT service management processes
ServiceNow certifications related to Asset Management