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We are looking for a dedicated IT Asset Management and Support Specialist to join our team in Geneseo, Illinois. In this long-term contract role, you will play a key part in ensuring seamless asset tracking, troubleshooting, and technical support for our organization. If you excel in customer service and possess strong technical skills, this is an excellent opportunity to contribute to a dynamic environment within the construction/contractor industry.
Job Responsibility:
Maintain accurate records of IT assets, including computers, laptops, and mobile devices, ensuring all equipment is properly tracked and accounted for
Coordinate with vendors to manage hardware procurement and oversee cellular device deployment
Diagnose and resolve desktop hardware issues, assist with workstation setups, and address PC-related concerns
Provide exceptional Tier 1 technical support, such as password resets and troubleshooting network connectivity problems
Respond to service desk tickets promptly, delivering effective solutions to end-users
Install and configure hardware and software to meet organizational needs
Identify and resolve hardware-related problems efficiently to minimize downtime
Collaborate with team members to ensure enterprise asset management processes are streamlined and effective
Uphold high standards of customer service, ensuring users receive clear communication and timely assistance
Requirements:
Proficiency in Active Directory and Microsoft Windows 10
Strong troubleshooting skills for resolving hardware and software issues
Experience with IT asset management and enterprise asset tracking
Familiarity with service desk ticketing systems and processes
Demonstrated ability to perform hardware and software installations
Knowledge of network connectivity troubleshooting
Excellent customer service skills with the ability to communicate effectively
Previous experience in hardware problem-solving within an IT support role
What we offer:
medical, vision, dental, and life and disability insurance