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A Senior IT Asset & Configuration Manager to join a global IT Control & Service Management Center of Excellence. This role sits within a complex, regulated financial services environment and plays a critical role in providing transparency, control, and governance over IT assets and configuration data across a global organization. You will be the go-to expert for IT Asset & Configuration Management, acting as a connector between IT teams, service management, and business stakeholders worldwide.
Job Responsibility:
Providing insight and control over IT resources and services
Managing and continuously improving the CMDB within ServiceNow
Ensuring asset data quality, governance, and compliance
Acting as capability owner for IT Asset & Configuration Management
Supporting and backing up IT Change Management
Oversee all hardware, software, and financial IT assets
Ensure accurate registration and lifecycle management of assets in the CMDB
Develop, implement, and enforce IT Asset Management strategies, policies, and best practices
Perform both operational ITAM activities and process optimization/documentation
Support the implementation of the Common Services Data Model (CSDM)
Integrate ITAM with other ITIL processes (Change, Incident, Problem, etc.)
Act as IT Capability Owner for Asset & Configuration Management, defining vision, roadmap, governance, and value
Serve as backup to the IT Change Manager, including participation in CAB activities
Collaborate with global IT teams on initiatives, projects, and improvements
Requirements:
Bachelor’s or Master’s degree, or equivalent experience
7+ years in an IT Service Management environment
3+ years of hands-on IT Asset Management experience
Proven experience with ITIL Change Management (e.g. chairing CAB)
Experience in regulated, financial, or large enterprise IT environments
ITIL v3 or v4 Practitioner
CITAM / CSAM / Certified IT Asset Manager (or equivalent)