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IT Apprentice

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360 Resourcing Solutions

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Location:
United Kingdom , Manchester

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

22000.00 GBP / Year
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Job Description:

This is an exciting opportunity to join the world’s market leader in the highly specialised area of probate debt recovery. As a member of the IT Helpdesk at Phillips & Cohen Associates, you will be part of a Service Support team responsible for delivering first-class technical support primarily across our UK Office but can include our Global Offices. You will ensure high levels of customer satisfaction, resolving helpdesk escalated issues and ensuring SLAs are met. This role features the Apprenticeship Career Path – 6-month reviews with salary accelerator.

Job Responsibility:

  • Provide ‘hands-on’ user desktop support through remote desktop support, e-mail, telephone & face to face
  • Review and resolve Helpdesk support tickets and escalate to 2nd and 3rd line Support teams
  • Supporting and managing Client / Server applications, assisting with systems support, including system backups
  • Supporting ‘Server to Desktop’ technologies e.g., Citrix XenApp/XenDesktop
  • Assisting IT / MIS teams in providing 1st and 2nd line support to end users

Requirements:

  • Desktop: Microsoft Windows 10
  • Servers: Microsoft 2016 Server and above
  • Microsoft: Microsoft Office 2016 & Office 365
  • Virtualisation: VMware, VirtualBox, Microsoft Hyper-V
  • Excellent Communication – both written and verbal, with attention to detail
  • A consistent professional approach to all tasks
  • The ability to remain calm, confident, and knowledgeable will be critical to your success in this role
  • Ability to work proactively, establish good working relationships and think strategically
  • Excellent troubleshooting skills
  • Willing to share techniques and skills with peers
  • Be self-motivated and consistently looking to learn new technologies
What we offer:
  • Full training and support by our friendly team
  • Career accelerator with development path and 6monthly pay reviews
  • Luxurious office environment in a superb location
  • 31 days holidays per year including 8 bank holidays
  • Reserved secure free car parking spaces available
  • Comprehensive benefits and discounts package
  • Healthcare Scheme
  • Company pension plan
  • Life Assurance
  • Salary Sacrifice Electric Car and Cycle2work schemes

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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