CrawlJobs Logo
Capstone IT Staffing Logo Capstone IT Staffing · IT - Administration

IT Applications Specialist

United States, Kansas City · Job Posted March 03, 2026
Apply Position
Job Link Share

Job Description

We are seeking an experienced IT Applications Specialist to provide advanced technical support for engineering and design applications across the organization. This role supports Global Practices, Regional Offices, and Project Offices nationwide by resolving complex application issues, improving internal IT processes, and partnering with business units to optimize technology used within the AEC (Architecture, Engineering, Construction) industry. This is a highly collaborative, customer-facing role requiring strong troubleshooting expertise, communication skills, and deep knowledge of engineering and design software.

Job Responsibility

  • Provide Tier II/III support for design-related applications via phone, email, chat, and ticketing systems
  • Troubleshoot and resolve complex software, licensing, and system issues
  • Document issues, resolutions, and root cause analysis
  • Escalate unresolved issues to internal teams or vendors as needed
  • Research, verify, and document product defects
  • create and manage ServiceNow tickets
  • Actively manage and reduce support backlog
  • Develop and maintain knowledge base articles and technical documentation
  • Analyze recurring issues and identify root causes and corrective actions
  • Identify trends in customer issues and recommend process improvements
  • Partner with section managers and service owners to enhance IT support processes
  • Deploy and support specialized AEC applications across business units
  • Manage AEC product licensing and vendor relationships
  • Participate in product beta programs and provide feedback to product management
  • Evaluate emerging technologies relevant to engineering and design teams
  • Assist in benchmarking hardware for architectural and engineering design performance
  • Monitor critical systems and services for performance and reliability
  • Provide peer-to-peer training and presentations to internal customers
  • Participate in vendor professional services engagements
  • Build relationships with vendor support teams to facilitate issue resolution
  • Attend relevant AEC industry or IT user groups and conferences

Requirements

  • Bachelor’s degree in Computer Science, MIS, CAD, Engineering, or related field
  • 4+ years of professional experience supporting and troubleshooting design applications in a production environment
  • Strong hands-on experience with one or more of the following: Autodesk (AutoCAD, Civil 3D, Revit, etc.), Bentley, Hexagon, ESRI, Other engineering/design software platforms
  • Experience managing software licensing and deployments
  • Strong troubleshooting and analytical problem-solving skills
  • Excellent customer service orientation
  • Strong written and verbal communication skills
  • Ability to translate technical issues into clear, actionable guidance
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong organizational and time-management skills
  • Ability to work independently and meet deadlines
  • Proficiency in Microsoft Office and general IT systems
Capstone IT Staffing - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

IT Applications Specialist

8 matching positions

IT Applications Specialist III - HRIS

Under the supervision of the Director, Enterprise Applications, the IT Applicati...
Location
Location
United States , Denver
Salary
Salary:
86800.00 - 112900.00 USD / Year
innovage.com Logo
InnovAge
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Information Systems Management, Accounting/Finance, Engineering or a related field from an accredited college/university
  • Minimum of 8 years of experience providing applications support, systems integration and system administration
  • Experience in supporting business related systems
  • Experience with and understanding relational databases, Active Directory and Microsoft Office Suite
  • Understanding of Human Resources principles depending on role
  • Understanding of IT General Controls and how to operate within said controls
  • Experience with Tier II and Enterprise level systems
  • Ability to analyze situations/problems and determine a plan on how to address without a playbook using strong critical thinking skills
  • Strong understanding of business/operational transactions and process flow as it relates to various types of Business Systems and related transactions
  • Install and configure application components
Job Responsibility
Job Responsibility
  • Installs applications in the development and system test environments for Development and UAT testing
  • Performs system administration by writing utilities and monitoring information technology services
  • Provides technical support and maintenance of installed applications software
  • Assists with implementation, configuration and testing of new product versions with end users
  • Interacts with end users and software vendors in order to troubleshoot installation and implementation issues
  • Develops and maintains detailed technical knowledge of the specifications, operation, and diagnostic of products
  • Organizes, produces, and reports on the progress of ongoing testing, trials, and evaluation of new products and services
  • Conducts orientation to new users regarding applications of software
  • Functions as a key point of user contact and customer service for business systems and is accountable for user satisfaction
  • Assists in the execution of large and small IT projects
What we offer
What we offer
  • Medical/dental/vision insurance
  • Short and long-term disability
  • Life insurance and AD&D
  • Supplemental life insurance
  • Flexible spending accounts
  • 401(k) savings
  • Paid time off
  • Company-paid holidays
  • 401(k) plan with company match
  • Fulltime
Read More
Arrow Right

IT Clinical Applications Specialist - Pharmacy Services

The post-holder will work as part of a multi-disciplinary and multi-skilled team...
Location
Location
United Kingdom , Swindon
Salary
Salary:
38682.00 - 46580.00 GBP / Year
gwh.nhs.uk Logo
Great Western Hospitals NHS Foundation Trust
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Higher qualifications e.g. A-Levels (Maths, sciences, business, IT), BTEC, NVQ 4 or above (in relevant subject areas e.g. IT, project management or complex process management, or equivalent experiential learning)
  • IT related qualification
  • Training in the use of IT systems to support health and/or business functions
  • An understanding of current Clinical IT systems and the use of Electronic Patient Records
  • Well-developed IT skills
  • An ability to work within and lead multi-disciplinary teams
  • Procedure implementation
  • Knowledge in co-ordinating meetings and handling multiple tasks
  • Data Protection, Caldicott principles and other IT relevant legislation
  • Developing Procedures
Job Responsibility
Job Responsibility
  • Work as part of a multi-disciplinary and multi-skilled team supporting the management, maintenance and development of IT Services
  • Act as Pharmacy IT Application Specialist, encompassing the introduction of new technologies/initiatives within Pharmacy, supporting the overall IM&T Strategy
  • Support and develop the digital services that underpin our Pharmacy department and wider Trust
  • Provide expert day-to-day support to clinical and operational users
  • Act as a key liaison with system suppliers, managing contractual discussions and ensuring our systems are maintained, developed, and used in line with agreed requirements
  • As the Systems Manager for the JAC system, take responsibility for coordinating with suppliers and ensuring smooth integration with other Trust systems
  • Contribute to essential documentation, including policies, training materials, and operational manuals
  • Working closely with project teams, help drive forward Pharmacy IT initiatives such as inpatient e-prescribing and broader digital developments
  • Serve as an important link between Pharmacy, the IT department, Varian (Aria), and the Thames Valley Cancer Network
  • Fulltime
Read More
Arrow Right
New

Cluster IT Specialist

Location
Location
Thailand
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid knowledge of Server and Active Directory Architecture and Security implementation
  • Windows Server Operating System and Active Directory
  • Desktop Operating IT and Desktop Management (GPO)
  • Outlook email and approved mobile devices
  • IT organization and resources available
  • LAN Networks
  • Understanding of all of the Company's technical standards and MIPs
  • Competent written and spoken English skills
  • Potential leadership skills
  • Past project management and organization skills
Job Responsibility
Job Responsibility
  • Contributes advanced knowledge and skill in technology and general hospitality business knowledge to support assigned property(ies) and technology Information Resources objectives
  • Responsible to the property for all technology implementation, maintenance and support (including Internet)
  • Proactively seeks to achieve desired results
  • Executes, prioritizes, organizes, and accomplishes assigned work
  • Demonstrates and applies IT knowledge by keeping up-to-date technically and applies new knowledge to job
  • Ensures stakeholder technology needs are met
  • Build and maintain positive and effective relations with all the stakeholders
  • Provides timely information to co-workers
  • Uses computers and computer systems (including hardware and software) to conduct IT activities
  • Monitors and manages the acquisition and maintenance of property based systems
  • Fulltime
Read More
Arrow Right

Technical Support Specialist (IT) - Italy Based

Join KPM Analytics as a Technical Support Engineer (IT) in our Trento facility a...
Location
Location
Italy , Pergine – Trento
Salary
Salary:
Not provided
kpmanalytics.com Logo
KPM Analytics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2 years in a technical customer support role
  • BS in Computer Science or Mechatronics, or a related field
  • Strong knowledge of main IT/network infrastructures and network services
  • Strong knowledge of server environment (mainly Microsoft Windows-based)
  • Strong knowledge of SQL and experience with one or more RDBMS (mainly Microsoft SQL)
  • Familiar with scripting languages based on Python, Node.js, and frameworks dedicated to webpage/web application development (mainly Express.js)
  • A good knowledge of English is essential (written and spoken – part of the interview will be conducted in English) at least at the B2 CEFR level
Job Responsibility
Job Responsibility
  • Serve as the primary point of contact for installation, development, and troubleshooting of existing database-based software, with a focus on Machine Vision
  • Analyze and understand customer requests. Provide technical direction and support to customers on the proper use of products through multiple communication channels (phone, email, chat, etc.)
  • Maintaining professional interaction with customers while addressing critical issues is essential
  • Manage Salesforce cases for all Vision Inspection Systems, integrating with support teams worldwide
  • Collaborate with the Technical Support Manager and interface with internal development and software teams (if needed, with the mechanical and electrical engineering teams)
  • Conduct online training for customers (domestic and international)
  • Responsible for continuous learning
  • broadening skill set on KPM products through cross-training activities, utilizing KPM Academy and in-person resources, and employing effective communication skills, to build and maintain strong relationships with KPM customers
What we offer
What we offer
  • A dynamic work environment, with the possibility to work both independently and as part of a team
  • Opportunities to gain increasing independence in customer relations, interacting with a globally distributed customer network
  • Occasional International travel (both within Europe and the rest of the world)
  • Fulltime
Read More
Arrow Right

It specialist

We're looking for an IT Specialist to join our team in Cookeville, TN. In this r...
Location
Location
United States , Cookeville
Salary
Salary:
29.00 USD / Hour
mmcgrp.com Logo
MMC Group LP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5 years of hands-on enterprise IT support experience
  • Strong experience supporting Windows desktop environments
  • Experience installing, configuring, and repairing PC hardware
  • Excellent troubleshooting skills for desktops, laptops, and peripheral devices
  • Experience supporting iOS and Android mobile devices
  • Proficiency with Microsoft Office applications
  • Outstanding customer service and communication skills
  • Strong organizational and documentation abilities
  • Ability to prioritize multiple technical issues in a fast-paced environment
  • Ability to travel locally within the assigned region (approximately 5%)
Job Responsibility
Job Responsibility
  • Troubleshoot and resolve desktop, hardware, software, and application issues
  • Provide both onsite and remote technical support to internal employees
  • Install, configure, maintain, and repair Windows workstations and peripheral devices
  • Support Microsoft Office applications and end user productivity tools
  • Configure and troubleshoot mobile devices, including iOS and Android
  • Document incidents, resolutions, and service requests using the company's ITSM platform
  • Escalate complex technical issues while maintaining ownership and communication with users
  • Support conference rooms, audiovisual equipment, and meeting technology
  • Assist with employee onboarding, equipment deployment, transfers, and offboarding activities
  • Maintain inventory of IT assets, spare equipment, and replacement parts
What we offer
What we offer
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits
  • Fulltime
Read More
Arrow Right

Health IT Specialist

Location
Location
Philippines , Cebu
Salary
Salary:
Not provided
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or a related field preferred
  • At least 1–2 years of experience in technical support, help desk, IT support, or a related customer-facing technical role
  • Strong knowledge of Windows operating systems and basic network troubleshooting
  • Experience supporting software applications, hardware devices, or healthcare technology solutions is an advantage
  • Familiarity with Electronic Medical Records (EMR/EHR) systems and healthcare software integrations is preferred
  • Experience using remote support tools such as Microsoft Teams, Cisco WebEx, LogMeIn Rescue, or similar platforms
  • Excellent problem-solving, analytical, and troubleshooting skills
  • Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users
  • Ability to document incidents accurately and maintain detailed support records
  • Strong customer service orientation and ability to build positive relationships with internal and external customers
Job Responsibility
Job Responsibility
  • Provide critical end-user technical support for client products via phone, email, chat, and remote assist sessions (LogMeIn Rescue 123, Cisco WebEx, and MS Teams)
  • Identify part numbers/pricing for internal/external customers
  • Troubleshoot, document, and resolve any reported issue tied to client products, escalating to Tier II support when necessary
  • Follow-up with customers to ensure their issue has been resolved
  • Maintain a good rapport with internal and external customers
  • Document customer complaints within client's incident management application so high impacting customer issues can be trended and acted upon
  • Troubleshoot basic to moderate complexity of Windows operating systems and network communication issues
  • Troubleshoot EMR connectivity issues related to the client's software and device integrations
  • Other duties as assigned
  • Assists training new hires
  • Fulltime
Read More
Arrow Right

Cluster IT Specialist

Install, configure, manage, maintain, test, evaluate, and repair computer networ...
Location
Location
Indonesia , Surabaya
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical, Trade, or Vocational School Degree
  • At least 2 years of related work experience
  • No supervisory experience
  • License or Certification: None
Job Responsibility
Job Responsibility
  • Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms
  • Train/instruct users in proper use and security of all systems
  • Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet
  • Respond to program error messages
  • Provide network communications support and technical guidance
  • Refer major problems to vendors/technicians
  • Analyze, recommend, and implement process improvements
  • Consult with others to assess/analyze/resolve computing needs and system requirements
  • Inspect, test, and diagnose computer equipment/systems
  • Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements
  • Fulltime
Read More
Arrow Right

Senior IT Specialist

Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical, Trade, or Vocational School Degree
  • At least 2 years of related work experience
  • No supervisory experience
Job Responsibility
Job Responsibility
  • Troubleshoot and resolve technical problems or issues related to computer software and systems
  • Provide technical guidance and recommendations to resolve business problems
  • Analyze, recommend, and implement process improvements
  • Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment
  • Troubleshoot, modify, support, manage, and maintain applications programs and user accounts
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • Train or instruct users in the proper use of hardware or software
  • Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning
  • Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications
  • Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees
  • Fulltime
Read More
Arrow Right