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Robert Half Logo Robert Half · IT - Administration

IT Applications Manager

United States, Jacksonville · Job Posted March 13, 2026
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Job Description

We are seeking an experienced IT Applications Manager to lead the support, configuration, and optimization of our core business and clinical application ecosystem. This role oversees a team responsible for maintaining 100+ enterprise and departmental applications, including major EHR platforms, operational systems, and integrated workflows. You will partner closely with clinical leadership, operations, revenue cycle, and vendors to ensure system reliability, performance, and alignment to organizational needs.

Job Responsibility

  • Oversee daily support, configuration, and enhancement of key applications, including 6–10 major enterprise systems
  • Serve as the final escalation point for complex application issues, troubleshooting, and performance challenges
  • Lead system upgrades, configuration changes, workflow enhancements, and optimization initiatives across clinical and operational environments
  • Manage a team of application analysts/technicians through task delegation, project planning, performance reviews, and escalation routing
  • Partner with clinical, operational, billing, and revenue cycle teams to identify workflow gaps and translate needs into system improvements
  • Maintain and optimize EHR platforms (NextGen, Epic, or similar), ensuring stability, usability, compliance, and integration readiness
  • Support healthcare integrations such as HL7 interfaces, e‑prescribing, labs, imaging, and patient portal functionality
  • Own vendor coordination, including troubleshooting escalations, upgrade planning, and contract-driven performance expectations
  • Maintain system documentation, release notes, SOPs, and application roadmaps
  • Drive best practices in governance, change management, and cross‑team communication

Requirements

  • 5+ years supporting healthcare or enterprise applications
  • experience with EHR systems strongly preferred
  • Hands-on expertise with NextGen, Epic, or comparable platforms
  • 2+ years of leadership experience guiding application support teams
  • Strong understanding of clinical workflows, scheduling, patient management, and revenue cycle processes
  • Experience managing system integrations (HL7, API-based, batch feeds, etc.)
  • Proficiency in troubleshooting, configuration, documentation, and application lifecycle management
  • Strong communication skills with the ability to collaborate across clinical, operational, and technical teams

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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