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As a NetSuite Platform Support Administrator within our Enterprise IT Applications team, you will play a critical role in supporting, maintaining, and administering our NetSuite platform across multiple European territories. The platform operates within a complex, integrated enterprise architecture, interfacing with Zone Billing, multiple regional ERP solutions, and Salesforce via MuleSoft. This hands-on role combines end-user support, system administration, and operational stability, ensuring NetSuite continues to support scalable, compliant, and efficient business operations. You will work closely with Finance, Sales Operations, IT, and external partners to resolve issues, maintain data integrity, and support continuous improvement across the application landscape.
Job Responsibility:
System Administration & Platform Support
User Support & Service Delivery
Data Management & Integrity
Integration & Interface Support
Security, Compliance & Controls
Change & Release Support
Documentation & Reporting
Collaboration & Continuous Improvement
Requirements:
Proven experience supporting and administering NetSuite ERP in a production environment
Strong understanding of NetSuite security, roles, permissions, workflows, and core financial processes
Experience providing end-user support in a multi-country, multi-entity environment
Hands-on experience with data management, imports, saved searches, and reporting
Experience supporting system integrations, ideally involving Salesforce and MuleSoft
Strong analytical and problem-solving skills with a structured support mindset
Excellent communication skills and ability to work with technical and non-technical stakeholders
Experience operating within change-controlled, enterprise IT environments
Nice to have:
Experience supporting Zone Billing or similar billing platforms
Exposure to multi-ERP landscapes and complex financial system integrations
Familiarity with ITSM tools (e.g. Jira Service Management) and ITIL-style support processes
Experience working in SaaS or high-growth, acquisition-driven organisations
Understanding of European finance, billing, and compliance considerations