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This is a management role that combines operational oversight, technical strategy, and hands-on delivery across a broad portfolio of business-critical applications. Reporting into senior IT leadership, you will guide the development, maintenance and optimisation of internal systems, shaping long-term strategy and roadmaps while ensuring high-quality day-to-day support. You will act as a trusted design authority, leading on product configuration, integrations, service upgrades and best-practice processes.
Job Responsibility:
Guide the development, maintenance and optimisation of internal systems
Shape long-term strategy and roadmaps
Ensure high-quality day-to-day support
Act as a trusted design authority
Lead on product configuration, integrations, service upgrades and best-practice processes
Ensure effective allocation of work within your team
Foster a culture of continuous improvement
Support professional development
Requirements:
Strong experience as an IT Support Manager or Application Support Manager
Leadership experience across operational environments and project/programme delivery
Extensive understanding of IT support processes and their impact on configuration, development and training
Background in large-scale IT system projects, covering full lifecycle from analysis and design to implementation and support
Experience leading multi-disciplinary teams and developing technology strategies and roadmaps
Experience working with ServiceNow, SailPoint, Atlassian tools and Microsoft platforms
Ability to produce high-quality documentation and manage complex data flows and API integrations
Nice to have:
Knowledge of SailPoint or ServiceNow
Knowledge of Identity & Access Management technologies
What we offer:
Generous leave entitlement, in excess of 40 days – inclusive of public holidays
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