CrawlJobs Logo

IT & Application Support Analyst

butlins.com Logo

Butlin's

Location Icon

Location:
United Kingdom , Hemel Hempstead

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We require a skilled IT & Application Support Analyst to join our IT team. This role will be responsible for the configuration, administration, and support of key business systems, such as Seaware (Oracle database backend), Microsoft Intune and other Microsoft Office products, escalating complex infrastructure and support issues to 3rd Parties. The role combines hands-on technical support with scripting, testing, and data interrogation to ensure smooth operation of business-critical tools and services. It is central to ensuring our IT systems operate securely, efficiently, and in line with business needs.

Job Responsibility:

  • Configuration, administration, and support of key business systems, such as Seaware (Oracle database backend), Microsoft Intune and other Microsoft Office products, escalating complex infrastructure and support issues to 3rd Parties
  • Participation in out-of-hours support or major incident response where required
  • Act as the first point of contact for IT incidents and service requests
  • Diagnose and resolve common issues relating to user accounts, devices, applications, connectivity, and security
  • Deliver a high standard of customer service, ensuring updates and resolutions are communicated promptly and effectively
  • Administer and support the Seaware platform, ensuring its reliable operation and integration with other business systems
  • Support the configuration and monitoring of Microsoft Intune for device enrolment, compliance, and security enforcement
  • Streamlining workflows and enhancing efficiency
  • Support the administration of Microsoft 365 services including Outlook, Teams, SharePoint, and OneDrive
  • Carry out routine Active Directory tasks such as account creation, password resets, and group membership management
  • Manage software deployments and device management via InTune /SCCM and provide support for patching or compliance issues
  • Provide user-level support for security tools such as Mimecast (email security) and Zscaler (web filtering)
  • Carry out basic checks and support tasks within VMware environments, escalating to senior engineers and/or 3rd parties, where necessary
  • Proactively monitor system health, performance, and security across all supported platforms
  • Create and maintain documentation, configuration records, and standard operating procedures
  • Provide timely and detailed reporting on system status, incidents, and compliance metrics
  • Work closely with business stakeholders to understand needs and provide appropriate IT support or recommendations
  • Support IT projects, upgrades, and migrations by contributing first-line expertise and user-focused feedback
  • Identify recurring issues and contribute to continuous improvement initiatives
  • Work tickets to SLA, keeping stakeholders informed
  • Create/run playbooks and knowledge articles
  • contribute to change/problem management
  • Track and report on KPIs (ticket volumes, SLA compliance, device compliance, patch compliance)
  • Participate in change and problem management processes, ensuring smooth communication to end-users
  • Support training and onboarding of new starters, ensuring a positive IT experience from day one

Requirements:

  • Experience working in a customer-focused IT support or systems administration role within a medium to large organisation
  • Based in Hemel Hempstead, with the flexibility to travel to and stay on Resorts, if/when required to support business operations
  • Able to adapt working hours with reasonable notice to meet operational and project demands
  • Comfortable operating in a fast-paced environment with competing priorities and shifting deadlines
  • Confident engaging with and managing third-party suppliers and service partners
  • Strong background in providing technical support across multiple channels (e.g. phone, email, ticketing systems)
  • Proven ability to diagnose and resolve common issues relating to user accounts, devices, applications, connectivity, and security
  • Demonstrated commitment to delivering high levels of customer satisfaction through clear communication and timely updates
  • Experience working to defined SLAs and contributing to a positive end-user IT experience
  • Proven experience querying and analysing system data using SQL (Oracle preferred) to support reporting, troubleshooting, and business insight
  • Experience testing system changes or enhancements to ensure they are fit for purpose prior to release
  • Ability to document test outcomes and support structured testing approaches
  • Experience collaborating with business or support teams to enable system improvements and innovations
  • Strong working knowledge of Microsoft 365 administration, including user accounts, licensing, and group permissions
  • Experience supporting core collaboration tools such as Outlook, Teams, SharePoint, and OneDrive
  • Familiarity with common identity, access, and authentication issues, including MFA and sign-in troubleshooting
  • Experience escalating complex platform issues appropriately to senior engineers or third-party providers
  • Practical experience supporting device enrolment and compliance within Microsoft Intune
  • Understanding of common device compliance requirements such as encryption, antivirus, and conditional access
  • Experience supporting application deployments, connectivity (WiFi/VPN), and basic remote device actions
  • Ability to recognise and escalate persistent or complex device management issues
  • Experience administering user identities within Active Directory (on-premises and Azure AD)
  • Understanding of account lifecycle management, security group structures, and access control
  • Familiarity with basic identity troubleshooting and awareness of directory synchronisation concepts
  • Working knowledge of PowerShell for automation, reporting, and operational efficiency
  • Ability to maintain and enhance scripts to support monitoring, alerting, and process improvement
  • Basic networking knowledge to support user connectivity and troubleshoot network issues
  • Understanding of common networking concepts such as IP addressing, TCP/IP, DNS, DHCP, LAN/WAN

Nice to have:

  • Reservation/Booking System experience - Requirements gathering from various business stakeholders
  • Experience applying business requirements to deliver system based outcomes (e.g. through the creation of logic based rules)
  • Maintain brochure and promotional pricing structures, as well as other business rules
  • Endpoint Management (SCCM/MECM) – exposure to patching, compliance reporting, or co-management
  • Security Tools – familiarity with Mimecast (email security) or Zscaler (web filtering)

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Butlin's - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for IT & Application Support Analyst

Applications Support Analyst

The Spread Products (SP) production management group provides direct support to ...
Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Basic knowledge or interest about apps support procedures, concepts and of other technical areas
  • Participation in some process improvements
  • Previous experience or interest in standardization of procedures and practices
  • Basic Business knowledge/ understanding of financial markets and products
  • Knowledge/ experience of problem Management Tools
  • Understands of how own sub-function integrates within the function and commercial awareness
  • Evaluates (sometimes complex) situations using multiple sources of information
  • Developed communication and diplomacy skills to persuade and influence
  • Good customer service, communication and interpersonal skills
  • Good knowledge of the business and its technology strategy
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi Applications
  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participates in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production
  • perform post release checkouts after application releases and infrastructure updates
  • Develop and maintain technical support documentation
  • Considers implications of the application of technology to the current environment
  • Analyzes applications to identify risks, vulnerabilities and security issues
What we offer
What we offer
  • 27 days annual leave (plus bank holidays)
  • A discretional annual performance related bonus
  • Private Medical Care & Life Insurance
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right

Application Support Analyst

The Apps Support Analyst role involves providing technical and business support ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years experience
  • Basic knowledge or interest about apps support procedures, concepts and of other technical areas
  • Participation in some process improvements
  • Previous experience or interest in standardization of procedures and practices
  • Basic Business knowledge/understanding of financial markets and products
  • Knowledge/experience of problem Management Tools
  • Understands how own sub-function integrates within the function and commercial awareness
  • Evaluates situations using multiple sources of information
  • Developed communication and diplomacy skills to persuade and influence
  • Good customer service, communication and interpersonal skills
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi Applications
  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long-term remediation
  • Develops a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
  • Acts as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participates in disaster recovery testing
  • Participates in application releases, from development, testing and deployment into production
  • Performs post-release checkouts after application releases and infrastructure updates
  • Develops and maintains technical support documentation
  • Considers implications of the application of technology to the current environment
  • Analyzes applications to identify risks, vulnerabilities and security issues
What we offer
What we offer
  • Best-in-class benefits to be well, live well, and save well
  • Equal opportunity employer policies
  • Fulltime
Read More
Arrow Right

Practice Support Analyst - Application Support

In this role, you will provide technical assistance to the Aledade App users (in...
Location
Location
United States , Remote; Seattle; Phoenix; Albuquerque
Salary
Salary:
Not provided
aledade.com Logo
Aledade, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of two year’s experience in troubleshooting Application issues in healthcare settings
  • Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA (understand what they are used for and transmission method)
  • Demonstrate ability in navigating AWS S3 folders
  • Demonstrate basic analytical thinking, problem solving, and customer service skills (professional verbal and written communication skills (clear and concise), active listening, patience, positive language usage, handle complaints professionally, empathy)
  • Demonstrate characteristics of a team player
  • Demonstrate ability to accept constructive feedback and adapt to a change that lead to positive self-improvements
  • Associate Degree
Job Responsibility
Job Responsibility
  • Assist users via chat to solve technical problems with predefined steps
  • Triage incomplete tickets
  • Perform troubleshooting technical issues received via tickets with predefined steps as set forth for the analyst support group, such as App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc
  • Execute sub-tasks of projects that are a part of the Practice Success workstream while receiving supervision from a senior member of the team
What we offer
What we offer
  • Flexible work schedules and the ability to work remotely are available for many roles
  • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
  • Robust time-off plan (21 days of PTO in your first year)
  • Two paid volunteer days and 11 paid holidays
  • 12 weeks paid parental leave for all new parents
  • Six weeks paid sabbatical after six years of service
  • Educational Assistant Program and Clinical Employee Reimbursement Program
  • 401(k) with up to 4% match
  • Stock options
  • Fulltime
Read More
Arrow Right

FX Applications Support Senior Analyst

As an FX Application Support Analyst, you will play a key role in running and ma...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years’ experience in an Application Support role
  • experience installing, configuring or supporting business applications
  • experience with some programming languages and willingness/ability to learn
  • advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • demonstrated analytical skills
  • issue tracking and reporting using tools
  • knowledge/experience of problem management tools
  • good all-round technical skills
  • ability to effectively share information with other support team members and with other technology teams
Job Responsibility
Job Responsibility
  • provides technical and business support for users of Citi Applications
  • maintains application systems that have completed development stage and are running in daily operations
  • manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality
  • start of day checks, continuous monitoring, and regional handover
  • perform same day risk reconciliations
  • develop and maintain technical support documentation
  • identifies ways to maximize potential of applications used
  • assess risk and impact of production issues and escalate to business and technology management
  • ensures storage and archiving procedures are in place and functioning correctly
  • formulates and defines scope and objectives for complex application enhancements and problem resolution
What we offer
What we offer
  • rewarding work in a supportive environment
  • clear opportunities for progression
  • exciting company benefits
  • diverse team of professionals
  • global network of people, data and relationships
  • Fulltime
Read More
Arrow Right

FX Applications Support Senior Analyst

This hybrid role involves working as part of the FX Applications Support team to...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years experience in an Application Support role
  • experience installing, configuring or supporting business applications
  • experience with some programming languages and willingness/ability to learn
  • advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • demonstrated analytical skills
  • issue tracking and reporting using tools
  • knowledge/experience of problem management tools
  • good all-round technical skills
  • ability to effectively share information with other support team members and with other technology teams
Job Responsibility
Job Responsibility
  • provides technical and business support for users of Citi applications
  • maintains application systems running in daily operations
  • manages, maintains and supports applications and their environments
  • performs start-of-day checks, continuous monitoring, and regional handovers
  • performs same day risk reconciliations
  • develops and maintains technical support documentation
  • assesses risk and impact and escalates in a timely manner
  • ensures storage and archiving procedures are functioning correctly
  • participates in application releases, from development to post-implementation analysis
  • identifies risks, vulnerabilities and security issues
What we offer
What we offer
  • rewarding work
  • supportive environment
  • clear opportunities for progression
  • exciting company benefits
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst

The Applications Support Senior Analyst provides technical and business support,...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 - 8 years experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience with PL SQL/ Oracle Database is required
  • Required technical knowledge of shell scripting and UNIX systems
  • Experience in setting up or configuring monitoring tools such as ITRS, and performance monitoring tools like App Dynamics is good to have
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi Applications
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution
  • Fulltime
Read More
Arrow Right

FX Applications Support Senior Analyst

As an OpsTech Application Support Analyst, the candidate will play a pivotal rol...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years experience in an Application Support role
  • experience installing, configuring or supporting business applications
  • experience with some programming languages and willingness/ability to learn
  • advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • demonstrated analytical skills
  • issue tracking and reporting using tools
  • knowledge/experience of problem Management Tools
  • good all-round technical skills
  • effectively share information with other support team members and with other technology teams
Job Responsibility
Job Responsibility
  • Provide technical and business support for users of Citi Applications
  • maintain application systems
  • manage, maintain and support applications
  • perform start of day checks, continuous monitoring, and regional handover
  • develop and maintain technical support documentation
  • maximize the potential of applications
  • assess risk and impact of production issues and escalate
  • ensure storage and archiving procedures are functioning correctly
  • formulate and define scope and objectives for complex application enhancements
  • prioritize bug fixes and support tooling requirements
What we offer
What we offer
  • Rewarding work in a supportive environment
  • clear opportunities for progression
  • exciting company benefits
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst

The Application Support Senior Analyst provides technical and business support f...
Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Relevant experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/experience of problem Management Tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi applications
  • Maintains application systems that have completed the development stage and are running in daily operations
  • Manages, maintains and supports applications and their operating environments
  • Performs start of day checks, continuous monitoring, and regional handovers
  • Performs same day risk reconciliations
  • Develops and maintains technical support documentation
  • Assesses risk and impact of production issues and escalates to business and technology management
  • Ensures storage and archiving procedures are in place and functioning
  • Reviews and develops application contingency planning
  • Participates in application releases from development to production
What we offer
What we offer
  • 27 days annual leave plus bank holidays
  • A discretional annual performance-related bonus
  • Private Medical Care & Life Insurance
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to learning and development resources
  • Business casual workplace with hybrid working model.
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy