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As an IT Application Operations Engineer, you will be the backbone of the company’s global business systems. This is a high-impact, Level 1 and Level 2 support role focused on maintaining system resilience and ensuring "always-on" availability for overseas environments.
Job Responsibility:
Lead fault diagnosis and resolution for major application failures
Proactively identify architecture and performance risks to propose long-term solutions
Communicate across international borders to fulfil complex business requirements and manage service quality metrics (SLA/FCR)
Thrive in a dynamic, 24/7 monitoring environment that ensures global business continuity
Requirements:
Diploma or Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or a related field
Able to communicate in English & Mandarin
3 years experience
Skills in Application Support, IT Operations, Incident Management, ITIL