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IT Application Manager

batesville.com Logo

Batesville Canada ULC

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Location:
United States , Batesville

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

120000.00 - 150000.00 USD / Year
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Job Description:

Leading the administration, optimization, and integration of our CRM and marketing automation platforms. This role will be pivotal in driving customer engagement, sales enablement, and marketing performance through data-driven automation and CRM excellence.

Job Responsibility:

  • Evaluate current state of CRM & Marketing Automation Platform (MAP) for business need and make recommendations on enhancement and/or migration strategy
  • Administer and maintain CRM and Marketing Automation Platform environments
  • Serve as the primary point of contact for CRM and marketing automation support, ensuring system integrity, data quality, and user access controls
  • Monitor platform performance and implement enhancements
  • Monitor CRM usage and performance, recommending enhancements and best practices
  • Design, develop, and maintain integrations between Batesville CRM, MAP, and other business systems (e.g., ERP, analytics platforms)
  • Ensure accurate data flow and synchronization across platforms
  • Support excellence of delivery and data governance by ensuring adequate QA & alerting processes are implemented
  • Develop and maintain technology systems that help enable Batesville’s sales and marketing teams.
  • Design, develop and manage automated workflows that enable marketing performance.
  • Partner and collaborate with sales, marketing, and technology leadership to align technology solutions with business strategies
  • Customize CRM and make recommendations on enhancements to support evolving business needs and sales processes
  • Develop dashboards and reports to track KPIs, campaign performance, and customer lifecycle metrics
  • Provide actionable insights to marketing, sales, and executive teams
  • Support automated workflows with our data engineering team to ensure reliability and accessibility of data and insights
  • Create, organize, and maintain user training that supports the sales organization’s standard work processes
  • Other duties as assigned

Requirements:

  • Bachelor’s degree (B.S./B.A.) or equivalent from a college or university in a technical field such as Information Systems, Computer Science, or other related field of study
  • Minimum of seven years related experience and/or training
  • or equivalent combination of education and experience
  • Advanced knowledge of CRM system design, implementation, support, administration and associated application integrations for at least one enterprise level CRM & Marketing Automation platform (Oracle Sales Cloud, HubSpot, Salesforce, etc.)
  • Experience in Development of Custom applications, Workflows, and Validation rules, and ability to work independently to resolve Technical CRM Issues
  • Experience using project management toolsets such as Jira and working in an agile project framework
  • Experience working with version control tools such as Github to maintain custom code and workflow capabilities
  • Clear understanding of the System Development Life Cycles and data quality principles including requirements gathering, system design, and implementation
  • Intermediate knowledge of relational database architecture and tools and query concepts including SQL Server, Oracle and general PL/SQL concepts
  • Intermediate Communication skills (written and oral), Organization, and Interpersonal Skills

Nice to have:

  • Experience in Design and development of custom applications, features, and integrations within the CRM platform
  • Experience in any of the following applications Oracle Sales Cloud, Incentive Compensation, Oracle Service Cloud, VBCS Development and DCS Portal
  • Intermediate knowledge of Rest APIs, Groovy Scripting
  • Intermediate knowledge of project management toolsets and concepts including knowledge of project and portfolio management (PPM) solutions
  • Intermediate understanding of the System Development Life Cycle
  • Intermediate understanding of ITSM
What we offer:
  • Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more.
  • Generous 401K Matching Program
  • Paid time off
  • Opportunities for development and advancement
  • Performance-based bonuses or other forms of incentive compensation

Additional Information:

Job Posted:
December 23, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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