IT and Security Operations Analyst, UpGuard

UpGuard

Location:
Australia, Sydney ▼
Hobart
Melbourne
Brisbane

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies.

Job Responsibility:

Enterprise IT Service Health (30%): Run daily, weekly, and periodic IT and security checklists
Troubleshoot issues, document fixes, and raise follow-up actions as needed
Perform health checks across infrastructure and DevOps (e.g. uptime, CI/CD, compliance, alerts)
Collaborate with DevOps and InfraOps on platform-level issues
General IT Support (40%): Monitor and action items in the IT support queue, with a proactive approach
Prioritize tasks effectively and align timelines with stakeholders
Deliver empathetic, solutions-oriented support across systems, hardware, and software
Project Work (30%): Identify and propose improvements as you gain business context
Work cross-functionally to implement automation, tooling, and platform enhancements
Contribute to scripts, dashboards, and operational improvements
Feed insights from day-to-day work into long-term strategic initiatives

Requirements:

Practical experience in modern system administration across cloud-based infrastructure (e.g. GCP) and SaaS environments
A strong understanding of identity and access management (e.g. Okta), including SSO/MFA, SCIM, and RBAC concepts and tooling
Familiarity with low-code/no-code automation platforms (e.g. Zapier, N8N) and a mindset for streamlining repetitive tasks
Experience managing and integrating enterprise SaaS applications, ideally in a high-growth or security-conscious environment
A working knowledge of scripting (e.g. Bash, PowerShell, Python) to automate tasks, support system health checks, or build internal tooling
Exposure to infrastructure-as-code tools like Terraform or similar — or a willingness to learn and contribute to InfraOps practices
A thoughtful, empathetic approach to end-user support across globally distributed teams
Hands-on experience supporting and managing laptop fleets (macOS and ChromeOS)

Nice to have:

DevOps experience
Google Workspace experience
Mac experience
Okta experience

What we offer:

Monthly Lifestyle subsidy: use this for financial, physical, and mental wellbeing
WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
$1,500 USD annual Learning & Development allowance: to support your career development all team members will be able to expense development opportunities against this allowance
Generous Annual Leave/PTO allowances: time to recharge your batteries
18 weeks paid Parental Leave: irrespective of parenting role
Personal Leave allowance: this includes sick & carer’s leave
Fully remote working environment: while we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
Top-spec hardware: all team members will be provided with top-spec laptops for their roles
Personal device security & online privacy protection subsidy: UpGuard provides team members with a paid subscription to personal device security & online privacy protection platform
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work

Additional Information:

Job Posted:
April 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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IT and Security Operations Analyst