This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
You will act as the first point of contact for internal IT support, ensuring employees receive timely and effective technical assistance.
Job Responsibility:
Provide technical support via phone, email, and in person
Log and manage incidents through the IT service management system
Monitor and maintain business systems, networks, and applications
Support IT compliance standards (ISO27001 and Cyber Essentials)
Identify recurring issues and help develop proactive solutions
Requirements:
Solid understanding of IT support environments including helpdesk ticketing, networking, Windows 11, Microsoft 365, Meraki, access control systems, asset management tools, Azure, and Windows Server
Strong problem-solving skills with ownership of issues end-to-end
Customer-focused approach with excellent communication skills