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NEXTECH GROUP Logo NEXTECH GROUP · IT - Administration

IT Analyst

United Kingdom, Prestwich 27000.00 - 30000.00 GBP / Year · Job Posted February 14, 2026
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Job Description

You will act as the first point of contact for internal IT support, ensuring employees receive timely and effective technical assistance.

Job Responsibility

  • Provide technical support via phone, email, and in person
  • Log and manage incidents through the IT service management system
  • Monitor and maintain business systems, networks, and applications
  • Support IT compliance standards (ISO27001 and Cyber Essentials)
  • Identify recurring issues and help develop proactive solutions

Requirements

  • Solid understanding of IT support environments including helpdesk ticketing, networking, Windows 11, Microsoft 365, Meraki, access control systems, asset management tools, Azure, and Windows Server
  • Strong problem-solving skills with ownership of issues end-to-end
  • Customer-focused approach with excellent communication skills
  • Team player with strong organisational skills
  • Eagerness to learn and develop within IT

What we offer

  • Great progression
  • Funded learning pathways and apprenticeships
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