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Circle K Logo Circle K · IT - Administration

IT Analyst, Retail Systems

United States of America, Tempe Employment contract · Job Posted September 06, 2025
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Job Description

This position performs as a source of technical support and problem resolution for Circle K Retail Systems. Provides top-tier technical support of Retail Systems interfaces for convenience store, fuel, and food service operations including payment systems and loyalty programs. Delivers solutions that meet cross-functional requirements and follow defined IT Processes. Provides escalation support for the internal Service Desk team. Interacts with internal teams and 3rd party vendors in a geographically diverse work environment.

Job Responsibility

  • Provide top-tier technical support for Circle K retail systems and business partners
  • provide top-tier problem identification and resolution
  • provide top-tier incident resolution for escalated issues
  • actively participate as a support resource for projects of varying complexity
  • interact with internal and Third-Party technical resources for problem resolution and\or major issues
  • deliver assignments and project deliverables within specified time frames, adhering to established standards and guidelines individually and as a member of a team
  • engage with internal customers, vendors, peers, and management teams to understand issues, and to provide updates and status
  • follow IT standard protocol for change\release management
  • work with others to facilitate completion of assignments\projects on time
  • assist with creating or enhancing documentation
  • actively participate in on-call rotation in a 24x7 C-Store environment
  • perform other job duties as required.

Requirements

  • BS degree in IT field or equivalent combination of education and experience-based learning
  • 3 or more years of experience\knowledge in top-tier support of Retail Systems
  • granular understanding of POS configuration and software troubleshooting
  • excellent analytical, organizational and customer service skills
  • must be detail oriented with an ability to meet deadlines with limited supervision
  • requires good presentation and communication skills as well as team participation
  • must be able to interact with Management and team in a remote work environment
  • positive attitude
  • ability to read and listen, and communicate effectively to various audiences, orally and written
  • ability to process information, including gathering, interpreting, assessing, organizing, and verifying data and material problems with computer hardware and software
  • ability to effectively research, analyze and evaluate information to make decisions, solve problems and achieve goals
  • ability to lift equipment up to 20 pounds.

Nice to have

  • Advanced-level experience with PDI (Back Office), Radiant POS, and/or Verifone POS solutions
  • intermediate-level experience with various scripting languages (including Powershell, VB, SQL)
  • intermediate knowledge of Microsoft Windows Operating systems, Microsoft Word, Excel, and Outlook
  • intermediate experience with network topology and troubleshooting
  • intermediate experience with virtualized retail environments.
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