IT Analyst, Retail Systems, Circle K

Circle K

Location:
United States of America, Tempe

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This position performs as a source of technical support and problem resolution for Circle K Retail Systems. Provides top-tier technical support of Retail Systems interfaces for convenience store, fuel, and food service operations including payment systems and loyalty programs. Delivers solutions that meet cross-functional requirements and follow defined IT Processes. Provides escalation support for the internal Service Desk team. Interacts with internal teams and 3rd party vendors in a geographically diverse work environment.

Job Responsibility:

Provide top-tier technical support for Circle K retail systems and business partners
provide top-tier problem identification and resolution
provide top-tier incident resolution for escalated issues
actively participate as a support resource for projects of varying complexity
interact with internal and Third-Party technical resources for problem resolution and\or major issues
deliver assignments and project deliverables within specified time frames, adhering to established standards and guidelines individually and as a member of a team
engage with internal customers, vendors, peers, and management teams to understand issues, and to provide updates and status
follow IT standard protocol for change\release management
work with others to facilitate completion of assignments\projects on time
assist with creating or enhancing documentation
actively participate in on-call rotation in a 24x7 C-Store environment
perform other job duties as required.

Requirements:

BS degree in IT field or equivalent combination of education and experience-based learning
3 or more years of experience\knowledge in top-tier support of Retail Systems
granular understanding of POS configuration and software troubleshooting
excellent analytical, organizational and customer service skills
must be detail oriented with an ability to meet deadlines with limited supervision
requires good presentation and communication skills as well as team participation
must be able to interact with Management and team in a remote work environment
positive attitude
ability to read and listen, and communicate effectively to various audiences, orally and written
ability to process information, including gathering, interpreting, assessing, organizing, and verifying data and material problems with computer hardware and software
ability to effectively research, analyze and evaluate information to make decisions, solve problems and achieve goals
ability to lift equipment up to 20 pounds.

Nice to have:

Advanced-level experience with PDI (Back Office), Radiant POS, and/or Verifone POS solutions
intermediate-level experience with various scripting languages (including Powershell, VB, SQL)
intermediate knowledge of Microsoft Windows Operating systems, Microsoft Word, Excel, and Outlook
intermediate experience with network topology and troubleshooting
intermediate experience with virtualized retail environments.

Additional Information:

Job Posted:
September 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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IT Analyst, Retail Systems