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Marriott Bonvoy Logo Marriott Bonvoy · IT - Administration

It Agent

Italy, Forte dei Marmi · Job Posted May 05, 2026
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Job Description

Contributes general knowledge and skill in technology to provide first- and some second-level support and break-fix (repairs, installations, maintenance of all property & above property-based systems) for multiple units. Generally works under supervision and within well-established guidelines to complete routine tasks. Is responsible for performing repairs, installations, and maintenance on all property & above property-based technologies. Has knowledge of technology equipment/processes and Marriott proprietary technologies. Is responsible for following Marriott guidelines in the form of ISMs and SOPs

Job Responsibility

  • Contributes general knowledge and skill in technology to provide first- and some second-level support and break-fix (repairs, installations, maintenance of all property & above property-based systems) for multiple units
  • Perform repairs, installations, and maintenance on all property & above property-based technologies
  • Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager
  • Maintain confidentiality of proprietary information
  • protect company assets
  • Address guests’ service needs
  • assist other employees
  • Speak with others using clear and professional language
  • answer telephones using appropriate etiquette
  • Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • Develop and maintain positive working relationships with others
  • support team to reach common goals
  • Ensure adherence to quality expectations/standards
  • identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds
  • Stand, sit, or walk for extended periods of time
  • Enter and locate information using computers/ Point of Sale (POS) systems
  • Move up and down stairs/ramps
  • Perform other reasonable job duties as requested by Supervisors

Requirements

  • University or college degree or equivalent work experience
  • At least 2 years of related work experience
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