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At Liaise, our core values of Positive, Progressive, and Personal support drive our mission to ensure that every individual we support leads a fulfilling, joyful life. We are searching for an IT Administrator who is passionate about learning and growing in the IT field. This position offers an in-depth introduction to the IT industry within a supportive and nurturing environment. You will be working from our Highbury and Islington headquarters four days a week, with occasional on-site support across London and the Southeast. Throughout your first six months, a mentor from the IT team will guide your learning and integration into the team.
Job Responsibility:
Providing technical support, addressing both hardware and software issues with the aim of minimizing downtime
Assisting with the installation, upgrade, and repair of hardware and software on-site
Learning and applying IT systems, applications, and processes quickly
Effectively communicating technical issues in an understandable manner to users
Contributing to IT projects such as software rollouts, migrations, under direct supervision
Analyzing complex data and issues with a strong analytical ability
Planning and managing your workload independently, considering both technical and business factors
Working closely with the IT team and the Head of IT to grow your technical skills and contribute to the technical capability within the company
Requirements:
Quick learner with the ability to grasp new IT systems, applications, and processes
Good communication skills, with the ability to explain technical issues clearly
Basic IT knowledge and hands-on skills
Good analytical ability
Ability to work independently and manage your own workload
Trustworthy and self-motivated
Nice to have:
Basic knowledge of the Office 365 suite, Microsoft Azure, backup and restore procedures, networks and TCP/IP, and telephony networks
Experience managing user accounts and permissions within Office 365 and SharePoint
Familiarity with administering Entra ID and using Microsoft Intune for application deployment
Knowledge of Windows 11 and mobile device deployments using Autopilot
Understanding of security policies, DLP configurations, and vulnerability patching processes