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We’re seeking an entry-level IT Support Administrator who’s eager to use and grow their skills in a fast-paced startup environment. In this role, the successful individual will provide a high standard of customer service for our team of highly technical end users by resolving technical issues promptly and effectively. The ideal candidate will help maintain IT systems to protect our critical information, automate the deployment and management of equipment, provide training to end users, all while gaining valuable skills to contribute to a dynamic IT environment.
Job Responsibility:
Installation and configuration of Windows, Mac, and Linux laptops and desktops, automating rollout tasks where appropriate utilizing MDM systems
Administration and support of cloud-based business tools, including but not limited to: OKTA, Google Workspace, Office 365, Slack, Zoom, Miro, Jira, Confluence
Onboarding and offboarding of Merlin Employees in a timely manner
Administration and support of cloud-based business tools, including but not limited to: Slack, Zoom, Miro, Jira
Actively monitoring our Jira/Slack Helpdesk
Maintaining stock of IT equipment for new hires and tracking of hardware and software inventory
Documenting and escalating technical issues as needed
Requirements:
Strong communication and interpersonal skills, with a focus on delivering excellent customer service
Ability to work effectively both independently and as part of a team
Basic understanding of IT systems, hardware and software
Willingness to learn and adapt to new technologies and procedures
Attention to detail and strong problem solving abilities
Bachelor’s degree in related field or relevant experience
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