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IT Administrator

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Wilson HR

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IT - Administration

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Salary:

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Job Description:

We are seeking a skilled IT Systems and Atlassian Administrator to manage and support our technology infrastructure and collaboration tools. This role combines hands-on technical support with advanced configuration and administration of Atlassian products, ensuring seamless operations and optimized workflows across the organization.

Job Responsibility:

  • Configure and support laptops and other computer equipment
  • Troubleshoot and resolve issues while providing concise and useful updates
  • Respond to all calls/tickets within agreed SLAs, prioritizing work where necessary
  • Install and configure applications
  • Maintain and troubleshoot LAN / Wi-Fi network
  • Administration of user accounts for various systems
  • Provide remote connectivity support
  • Documentation creation and maintenance
  • Train employees on internal systems and computer
  • Design, develop, and administer Atlassian products (Software, Service Desk, Confluence)
  • Collaborate with cross-functional teams across organization, gather requirements to develop, and deliver custom templates, workflows (automation) using Atlassian products (JIRA, Service Desk, Confluence etc.)
  • Manages JIRA configurations such as workflows, SLA, fields, screens, permissions and dashboards
  • Design and configure asset management in JIRA
  • Other various tasks as requested/assigned

Requirements:

  • Proficiency in Microsoft Office software.
  • Ability to work independently and manage multiple task assignments
  • Articulate writing skills suitable for a business environment
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Self-motivated and able to work in a fluid, fast-paced environment
  • Service desk administration (Jira or equivalent)
  • Customer service oriented
What we offer:
  • Unlimited paid time off (known as MyTime), regional holidays, and the opportunity to work from home
  • A comprehensive benefits package based on region that includes medical, dental, vision, disability and life insurance, and retirement savings

Additional Information:

Job Posted:
January 27, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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