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IT Administrator

eftsure.com Logo

Eftsure

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Location:
Australia , North Sydney

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join Eftsure, a fast-growing Australian fintech protecting businesses from payment fraud. We’re hiring an IT Administrator to keep our tech secure and running smoothly. You’ll be the first point of contact for IT support, owning day-to-day troubleshooting while also helping improve the tools and platforms our teams rely on. If you like solving problems, explaining tech in plain English, and building systems that actually work, you’ll enjoy this role.

Job Responsibility:

  • Providing frontline IT support to end users (hardware, software, networking, access issues)
  • Diagnosing and resolving incidents across laptops, printers, email, Microsoft 365, Intune and Wi-Fi
  • Logging, tracking and resolving tickets through a support system
  • Escalating complex issues when needed, but owning problems end-to-end where possible
  • Assisting with software updates, patches and secure device configurations
  • Supporting hardware procurement, setup and lifecycle management
  • Managing and improving internal networks
  • Creating clear documentation, FAQs and self-help guides
  • Educating users on IT security best practices in line with ISO & SOC2
  • Working closely with other IT and technology stakeholders to continuously improve systems
  • Providing global IT support for our teams across the US and France

Requirements:

  • Hands-on experience in IT Administration or IT Support
  • Strong working knowledge of Microsoft 365, Intune, Windows and macOS
  • Experience with networking (Ubiquiti strongly preferred
  • AWS exposure is a bonus)
  • A practical problem-solver who can think on their feet
  • Excellent communication skills — you can translate tech into human language
  • A customer-first mindset with patience, professionalism and attention to detail
  • Comfortable juggling multiple requests and prioritising effectively
  • Curious, adaptable and keen to keep learning as technology evolves
  • Prior experience in an IT Admin / Support role is essential
  • Relevant certifications (CompTIA A+, Network+, Microsoft certs) are advantageous but not required
  • A degree in Computer Science or a related field is helpful, not mandatory

Nice to have:

  • Ubiquiti experience is a big plus
  • AWS exposure is a bonus
  • Relevant certifications (CompTIA A+, Network+, Microsoft certs) are advantageous
  • A degree in Computer Science or a related field is helpful

Additional Information:

Job Posted:
February 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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