It Administrator Job at Voi Technology (Stockholm)

Job Responsibility

Provide timely, high-quality IT support to employees globally, handling tickets and walk-ins with clear communication and consistent follow-through
Coordinate and drive IT projects from planning through delivery, managing timelines, dependencies, stakeholder communication, and follow-up
Own and maintain IT documentation, knowledge bases, and internal guides, keeping them accurate, up to date, and user-friendly
Support learning and development by creating training materials, running onboarding sessions on IT tools, and identifying knowledge gaps and sharing opportunities
Partner with colleagues across departments to understand their needs, gather feedback on IT services, and translate that into practical improvements
Help maintain and administer core IT systems such as JumpCloud, Google Workspace, Slack, and Confluence, following and improving established standards
Support IT onboarding and offboarding processes so they remain robust, well-documented, and consistently executed
Identify inefficiencies in IT workflows and processes, and propose and implement practical improvements, including in automation workflows
Contribute to IT compliance and security initiatives by helping maintain standards, supporting audits, and keeping policy documentation current

Experience coordinating or managing projects in an operational environment, owning timelines, following up on actions, and communicating progress to stakeholders
Strong documentation and knowledge management skills, with the ability to create clear, well-structured guides, process documents and training materials
Working knowledge of IT support, endpoint management, and SaaS administration
Familiarity with tools such as Google Workspace, Slack, Jira, and Confluence
Understanding of identity and access management concepts (e.g. SSO, SAML, SCIM) and how IT systems integrate
Experience with low-code/no-code automation tools (e.g. n8n, webhooks, APIs) and an interest in supporting, improving and creating workflows
Comfort working across Mac, Linux, and PC environments
Excellent written and verbal communication skills, with the ability to adapt content for different audiences
A genuine interest in helping others learn and develop through training, knowledge-sharing and better self-serve resources
The ability to prioritise across multiple workstreams and balance operational tasks with project delivery
English - min. B2, Swedish - min. B1

Get "skin in the game" through our employee options programme
Enjoy unlimited free Voi rides and a dog-friendly office
Work together with inspiring, motivated and fun colleagues towards a common goal
Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution