CrawlJobs Logo
Egor Logo Egor · IT - Administration

IT 2nd Level Support

Portugal, Porto · Job Posted May 28, 2026
Apply Position
Job Link Share

Job Responsibility

  • Support & independently resolve product-specific inquiries of our software systems
  • Manage and monitor tickets according to service level agreements
  • Prepare and monitor the weekly deployment process
  • Perform administrative tasks such as configuration, management of master data and analysis of data
  • Independent error analysis, including reproduction in a test environment if required and escalation when necessary
  • On-call duty after adequate training

Requirements

  • Career change with professional experience or completed training in IT
  • Strong communication skills, flexibility and service-oriented mindset are desirable
  • High IT affinity with an eagerness to learn new things and finding joy in solving technical challenges
  • Ability to work under pressure with organised and analytical methods
  • Good knowledge of English

What we offer

  • Direct integration into the end clients organization
  • Contractual conditions aligned with the candidates profile and experience
  • Hybrid working model (Porto)
  • 24 vacation days per year and additional benefits
Egor - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

IT 2nd Level Support

8 matching positions

IT Support Specialist 2nd Level - Security

Be part of a small and rapidly growing team in Berlin and Munich with big ambiti...
Location
Location
Germany , München
Salary
Salary:
Not provided
cherry.vc Logo
Cherry Ventures
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Completed IT apprenticeship or equivalent experience as a system administrator — ideally with a focus on IT security
  • Hands-on experience with MDM systems (security policies, application control, conditional access)
  • Strong understanding of securing Windows environments and cloud security (e.g., Conditional Access, DLP, Sentinel, STIGs)
  • Bonus: exposure to SOC, EDR/XDR, IAM, or frameworks like ISO 27001 or BSI Grundschutz
  • Customer-focused, patient, and committed to a security-first mindset
  • Hands-on, proactive, and solution-driven in your daily work
  • Fluent in English (C1)
Job Responsibility
Job Responsibility
  • Be the main security escalation point for our customers and our 1st-level support team
  • Troubleshoot and resolve complex security-related issues, especially around ML-based security solutions
  • Provide solution-oriented support for cloud environments (e.g., Microsoft 365, Google Workspace)
  • Run security audits and compliance checks and guide customers on implementing best practices
  • Help improve and automate security and support processes across IT Ops
What we offer
What we offer
  • Attractive compensation package, including a virtual share package (VSOP)
  • High responsibility and ownership from day one
  • Employee benefits: public transportation ticket or Urban Sports Club, Corporate Benefits
  • Well-equipped offices in Munich and Berlin
  • Fulltime
Read More
Arrow Right

Desktop/Field Support Specialist

Intratek Computer, Inc. is seeking a Desktop/Field Support Specialist to join ou...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
intrapc.com Logo
Intratek Computer, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of three (3) years of professional level experience providing technical support for system infrastructure and/or software
  • 15 credit hours in computer science or a related field
  • An equivalent combination of related experience and education may be considered
  • Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to support 24×7 operations
  • The successful candidate must pass a Federal background check
  • Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel staff
  • This position requires the candidate be able to safely lift up to 50 pounds and walk up to Five (5) miles per day
  • Must possess and maintain a valid Arizona driver’s license with a clean record
  • Accurate color perception is required to safely work with electrical wiring
Job Responsibility
Job Responsibility
  • Provide after-hours support to airport operations, passengers and tenants. This would include coordination of after-hours help desk calls, ticket distribution and resolution
  • Provide after-hours support to Technology team for change management, projects and system outage resolution
  • Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime
  • Preventive and Corrective Maintenance
  • Install software updates, create, and deploy images on end user workstations
  • Work with vendors and contractors for issues requiring 2nd level support
  • Maintaining inventory control and conducting audits
  • Provide first level training when needed
What we offer
What we offer
  • Medical benefits
  • Paid vacation
  • Paid holiday
  • Fulltime
Read More
Arrow Right

Senior Technical Authority Expert

We have an exciting opportunity for an experienced Technical Authority Expert fo...
Location
Location
India , Noida
Salary
Salary:
Not provided
ericsson.com Logo
Ericsson
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • UNIX/Solaris/LINUX/Kubernetes administration
  • Good knowledge of Netcracker BSS Suite (OCS/CRM/OM)
  • Troubleshooting skills for the Netcracker BSS Suite (OCS/CRM/OM)
  • Voice Call & Signaling Routing for Netcracker BSS Suite (OCS/CRM/OM)
  • End-to-End Performance Audit & Optimization
  • Knowledge of Managed Service Telecom Operations Practice
  • Presentation & Communication Skills
  • Knowledge sharing
  • Problem Solving and strategic thinking
  • Delivering Results & Meeting Customer Expectations
Job Responsibility
Job Responsibility
  • 2nd Level Assurance Support Activities
  • 2nd Level Incident Management
  • Problem Management
  • System Administration
  • 2nd Level Billing Operations
Read More
Arrow Right

Server Management Consultant

As a Server Management Consultant, you will be responsible for server installati...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Overall 3 – 6 years’ Experience in Server Management Administration (Linux)
  • Experience in Server (physical/VM) installation, maintenance & decommissioning
  • Profound Linux OS operations experience
  • Knowledge in hypervisor operations (XEN and VMware)
  • To have good knowledge in LVM, DNS, LDAP and IPTables
  • To have good troubleshooting skills in server down situation
  • Knowledge in physical server management
  • Additionally, associate level knowledge in at least one public cloud landscape (AWS, Azure, GCP)
  • Basic knowledge in automation tools and (e.g. chef) and scripting (e.g. bash, Perl)
  • Able to provide knowledge transfer from certain technology areas towards 2nd level technical support
Job Responsibility
Job Responsibility
  • Deliver 3rd level technical support in compliance with customer SLAs
  • Daily Compute operations (Events/Incidents/SR/CR/RCA ..) following ITIL processes
  • Server installation, maintenance, monitoring, decommission and special configurations beyond automated tasks
  • Storage Operations based on netapp-nfs
  • Package/repository management and OS image maintenance
  • Patch Management using BladeLogic Automation
  • Server related Monitoring/Alert configuration and rollouts
  • Performance tests and analysis
  • Root Cause Analysis for customer incidents
  • Service/Task documentation, testing, quality management and knowledge transfer
Read More
Arrow Right

Linux Senior Consultant

The Senior Linux Consultant role requires 6 to 10 years of experience in server ...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Overall 6 – 10 years’ Experience in Server Management Administration (Linux)
  • Experience in Server (physical/VM) installation, maintenance & decommissioning
  • Profound Linux OS operations experience
  • Knowledge in hypervisor operations (XEN and VMware)
  • To have good knowledge in LVM, DNS, LDAP and IPTables
  • To have good troubleshooting skills in server down situation
  • Knowledge in physical server management
  • Additionally, associate level knowledge in at least one public cloud landscape (AWS, Azure, GCP)
  • Basic knowledge in automation tools and (e.g. chef) and scripting (e.g. bash, Perl)
  • Additionally, knowledge/experience in using GitHub and Jira would be beneficial
Job Responsibility
Job Responsibility
  • Deliver 3rd level technical support in compliance with customer SLAs
  • Daily Compute operations (Events/Incidents/SR/CR/RCA ..) following ITIL processes
  • Server installation, maintenance, monitoring, decommission and special configurations beyond automated tasks
  • Storage Operations based on netapp-nfs
  • Package/repository management and OS image maintenance
  • Patch Management using BladeLogic Automation
  • Server related Monitoring/Alert configuration and rollouts
  • Performance tests and analysis
  • Root Cause Analysis for customer incidents
  • Service/Task documentation, testing, quality management and knowledge transfer
Read More
Arrow Right

Senior Server Management Consultant

The Senior Server Management Consultant role requires 6-10 years of experience i...
Location
Location
India , Pune
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Overall 6 – 10 years’ Experience in Server Management Administration (Linux)
  • Experience in Server (physical/VM) installation, maintenance & decommissioning
  • Profound Linux OS operations experience
  • Knowledge in hypervisor operations (XEN and VMware)
  • To have good knowledge in LVM, DNS, LDAP and IPTables
  • To have good troubleshooting skills in server down situation
  • Knowledge in physical server management
  • Additionally, associate level knowledge in at least one public cloud landscape (AWS, Azure, GCP)
  • Basic knowledge in automation tools and (e.g. chef) and scripting (e.g. bash, Perl)
  • Additionally, knowledge/experience in using GitHub and Jira would be beneficial
Job Responsibility
Job Responsibility
  • Deliver 3rd level technical support in compliance with customer SLAs
  • Daily Compute operations (Events/Incidents/SR/CR/RCA ..) following ITIL processes
  • Server installation, maintenance, monitoring, decommission and special configurations beyond automated tasks
  • Storage Operations based on netapp-nfs
  • Package/repository management and OS image maintenance
  • Patch Management using BladeLogic Automation
  • Server related Monitoring/Alert configuration and rollouts
  • Performance tests and analysis
  • Root Cause Analysis for customer incidents
  • Service/Task documentation, testing, quality management and knowledge transfer
Read More
Arrow Right

Server Management Consultant

The Server Management Consultant role requires 3 to 6 years of experience in ser...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Overall 3 – 6 years’ Experience in Server Management Administration (Linux)
  • Experience in Server (physical/VM) installation, maintenance & decommissioning
  • Profound Linux OS operations experience
  • Knowledge in hypervisor operations (XEN and VMware)
  • To have good knowledge in LVM, DNS, LDAP and IPTables
  • To have good troubleshooting skills in server down situation
  • Knowledge in physical server management
  • Additionally, associate level knowledge in at least one public cloud landscape (AWS, Azure, GCP)
  • Basic knowledge in automation tools and (e.g. chef) and scripting (e.g. bash, Perl)
  • Additionally, knowledge/experience in using GitHub and Jira would be beneficial
Job Responsibility
Job Responsibility
  • Deliver 3rd level technical support in compliance with customer SLAs
  • Daily Compute operations (Events/Incidents/SR/CR/RCA ..) following ITIL processes
  • Server installation, maintenance, monitoring, decommission and special configurations beyond automated tasks
  • Storage Operations based on netapp-nfs
  • Package/repository management and OS image maintenance
  • Patch Management using BladeLogic Automation
  • Server related Monitoring/Alert configuration and rollouts
  • Performance tests and analysis
  • Root Cause Analysis for customer incidents
  • Service/Task documentation, testing, quality management and knowledge transfer
Read More
Arrow Right
New

Systems Engineering Specialist - Endpoint Management

G08- Software Distribution/Patching • Provides 2nd-level technical support fo...
Location
Location
India , Noida
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of relevant experience or equivalent combination of education and work experience
  • Demonstrates a good understanding of current scripting technologies and batch commands
  • Demonstrates good knowledge of windows server administration to include AD, domains, policies etc.
  • In-depth knowledge of configuration management principles and best practices
Job Responsibility
Job Responsibility
  • Provides 2nd-level technical support for SCCM server downtime, able to handle requests and incidents arising from SCCM infrastructure, Microsoft Azure concepts and co-management or Autopilot using Intune
  • Advance level of knowledge about SCCM infrastructure, primary site servers, secondary site servers and distribution points, co-management and Cloud Management Gateway
  • Expert knowledge of current toolset: Microsoft Endpoint Manager (Config Manager, Intune)
  • Interfaces with customer and account-based teams on projects
  • Performs complex troubleshooting activities
  • Provides 2nd-level technical support in resolving internal and customer technical issues
  • Knowledge in Infrastructure Management using SCCM and co-management
  • Provides 2nd-level technical support on various Imaging engines and Windows 10/11 imaging technology (SCCM OSD & Intune Autopilot). Number of images to be managed: 2
  • Able to develop custom deployment scripts
  • VBS, batch, PowerShell
  • Fulltime
Read More
Arrow Right