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IT 1st Line Support

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360 Resourcing Solutions

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Location:
United Kingdom , Ringwood

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

26500.00 GBP / Year
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Job Description:

This role will involve supporting desktops/laptops, Windows OS’s and networks and is required for our busy Call Centre in Canary Wharf. Day to day tasks will involve supporting the Current UK IT team with end user support, diagnosing problems and responding to Helpdesk tickets, escalation of support tickets to L2&L3 and being the primary face of the IT Team.

Job Responsibility:

  • Supporting desktops/laptops, Windows OS’s and networks
  • Supporting the Current UK IT team with end user support, diagnosing problems and responding to Helpdesk tickets
  • Escalation of support tickets to L2&L3
  • Being the primary face of the IT Team

Requirements:

  • Strong knowledge of end-user Windows OS (Windows XP, Windows 7, Windows 10)
  • Strong knowledge of HW, such as computers, screens, printers, desk phones
  • Basic knowledge of administration of MS Servers (2003, 2008, 2012 and later), mainly Active Directory, GPO, DNS, DHCP
  • Basic knowledge of network communication (IP, TCP, WiFi)
  • Excellent communication skills, ability to understand user’s request and asking using proper questions to collect of all information needed for resolving/escalating issues
  • Ability to work in a fast paced environment, maintaining attention to detail and accuracy

Nice to have:

  • You are patient & supportive
  • You experienced with providing support to both technical and non-technical users
  • You are confident and capable of presenting ideas to improve productivity and efficiency within Konecta UK
  • Be self motivating to look for solutions and action tasks without requests
What we offer:
  • Pension Scheme with Standard Life
  • Eye test vouchers and discounts
  • Discounted corporate gym membership
  • Involvement with local charities and fundraising days
  • Campaign specific benefits including discounts, incentives and prizes
  • Recommend a friend scheme paid reward of £500 +
  • Apprenticeships qualifications
  • Recognition and reward schemes with Perkbox
  • Weekly dress down day
  • Free fruit
  • Cycle to work scheme

Additional Information:

Job Posted:
February 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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