Isu Provider Support Job at Collinson (Cape Town)

Job Responsibility

To provide claims and assistance support to internal travel claims and assistance functions through the administration of supplier invoices and statements.
To assist with the claims and assistance team administrative functions including inbound and outbound e-mail correspondence.
To maintain a high quality of professional is kept when corresponding with external policyholders.
To maintain accuracy of claims data input on the claims and assistance systems for all invoices and statements received.
To ensure assistance cases registered are recorded accurately with sales policy and underwriter insurance data.
To register new cases from external and internal agents and policyholders.
Provide accurate management reporting and feedback where required.
To provide support with the processing of assistance notifications and case fees.
Ensure that all external and internal customer communications are dealt in a timely manner ensuring all questions and queries responded to.
Ensure that all assistance and claims reserves are kept accurate, and cases are closed as appropriate.
Act as a referral point to members of the claims team for invoice and statement administration and adjustment resolution.
To maintain the e-mail workbooks in a timely and efficient manner.
Any additional ISU and Claims ad hoc assistance work that is required by the business for claims and assistance support.

Good standard of education
Numeracy – able to analyse statistical information
Ability to demonstrate the sufficient level of intellectual ability required for the post
Must be numerate and accurate
Excellent written and verbal skills
Ability to work under pressure
Good command of the English Language
Confident and helpful telephone manner
Good organisational skills
Ability to work on own initiative and as part of a team
Knowledge of the Magenta claims system or similar claims systems
Highly motivated
Polite friendly and assertive
Integrity and ability to maintain confidentiality
Forward thinking and pro-active
Team player
Ability to work under pressure
Able to demonstrate delivery through people by maintaining a good team spirit and working atmosphere Strong analytical skills with attention to detail.
Excellent communication and interpersonal abilities.
Ability to work collaboratively in a fast-paced environment.