Issue Quality Assurance Lead, Citi

Citi

Location:
Ireland, Dublin

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role will be part of the Services Central Governance & Controls team organization responsible for driving execution of independent and objective assessment on the effectiveness, quality and timeliness of the remediation of high severity issues (including MRA). The position will have a high level of visibility within the organization with opportunities to work directly with Executive Management and will interact very closely with other functions throughout Citi, including the Businesses, Risk, ICRM, as well as Enterprise Technology, & Operations.

Job Responsibility:

Ensure on-time and quality execution of QA reviews across assigned portfolio in compliance with Issue Management Policy, Standards, and Procedures
Act as a key resource for business and action owners to advise and support on the effective design and implementation of key control remediations
Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes
Manage Business/Function Quality Control engagement over the complete lifecycle of high-impact issue remediations and primary remediation programs
Ensure QA workflow tool is updated with accurate and complete information
Demonstrate expertise of risk management and control as well as in-depth knowledge of the assigned portfolio, and interdependencies with other Issues/Regulatory Commitments
Escalate any concerns/observations to relevant senior stakeholders and support them to identify solutions
Publish quality and on-time QA status reporting to Services leadership
Leverage analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
Proactively identify and analyse potential control gaps and operational risks across Citi, leveraging data analysis to assess impact and recommend proactive mitigation strategies
Collaborate with key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures
Integrate lessons learned into the development of corrective action plans, promoting continuous improvement and timely closure of issues
Ensure compliance with all relevant regulatory requirements and internal policies
Foster strong partnerships with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Requirements:

Significant experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Track record leading Control related projects and programs
Ability to see the big pictures with high attention to critical details
Develop and implement strategy and process improvement initiatives
Comprehensive knowledge of Citi’s businesses and functions and their risk profiles
Developing new ideas and improving current processes to proactively mitigate risks
Requires an ability to provide challenge and make recommendation for risk and controls remediation
Expert knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Expert understanding of compliance laws, rules, regulations, and best practices
Deep understanding of Citi’s Policies, Standards, and Procedures
Strong leadership, decision-making, and problem-solving skills
Strong analytical skills to evaluate complex risk and control activities and processes
Ability to deliver compelling presentations and influence executive audiences
Strong sense of accountability and ownership, with strong results orientation
Excellent communication skills: ability to engage and inspire across stakeholder groups
Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word
Bachelor's/University degree, master’s degree preferred

What we offer:

Competitive base salary (which is annually reviewed)
Business casual workplace with a hybrid working model (up to 2 days working at home per week)
Additional benefits that support you (and your family) to be well, live well and save well

Additional Information:

Job Posted:
August 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Issue Quality Assurance Lead