Issue Management - Technology and Genai Vp

Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues. As the Issue Management team advances its use of AI and large language models within the Issue Management Lifecycle, dedicated business‑side expertise is essential to connect technical model development with governance, risk controls, and operational readiness. This role ensures that AI solutions are designed, documented, evaluated, and implemented in a responsible and compliant manner.