Issue Management Senior Vice President, Citi

Citi

Location:
United States, Jacksonville

Category:
Finance

Contract Type:
Employment contract

Salary:

130880.00 - 196320.00 USD / Year

Save Job

Apply Position

Job Description:

Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.

Job Responsibility:

Coordinate and manage all issues with key stakeholders
drive issue quality reviews ensuring compliance with Issue Management Policy, Standards, and Procedures
manage Business/Function Quality Control engagement over the complete lifecycle of high-impact issue remediations and primary remediation programs
manage a comprehensive tracking and reporting issue inventory, including issue quality metrics for visibility on control gaps, Issues quality control processes, risk highlights, and escalating concerns
provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes
leverage analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
proactively identify and analyze potential control gaps and operational risks across Citi, leveraging data analysis to assess impact and recommend proactive mitigation strategies
collaborate with key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures
integrate lessons learned into the development of corrective action plans, promoting continuous improvement and timely closure of issues
ensure compliance with all relevant regulatory requirements and internal policies
foster strong partnerships with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards.

Requirements:

10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
ability to identify, measure, and manage key risks and controls
track record leading Control related projects and programs
ability to see the big pictures with high attention to critical details
develop and implement strategy and process improvement initiatives
comprehensive knowledge of Citi’s businesses and functions and their risk profiles
developing new ideas and improving current processes to proactively mitigate risks
requires an ability to provide challenge and make recommendation for risk and controls remediation
expert knowledge in the development and execution for controls
proven experience in control related functions in the financial industry
proven experience in implementing sustainable solutions and improving processes
expert understanding of compliance laws, rules, regulations, and best practices
deep understanding of Citi’s Policies, Standards, and Procedures
strong leadership, decision-making, and problem-solving skills
strong analytical skills to evaluate complex risk and control activities and processes
ability to deliver compelling presentations and influence executive audiences
strong sense of accountability and ownership, with strong results orientation
excellent communication skills
ability to engage and inspire across stakeholder groups
exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

What we offer:

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
planned time off (vacation)
unplanned time off (sick leave)
paid holidays

Additional Information:

Job Posted:
September 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Issue Management Senior Vice President