Issue Management Quality Assurance Director, Citi

Citi

Location:
United States, Getzville

Category:
Finance

Contract Type:
Employment contract

Salary:

170000.00 - 300000.00 USD / Year

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Job Description:

The Issue Management Quality Assurance Director is a senior management position responsible for independent and objective assessment of the effectiveness, quality, and timeliness of the remediation of high severity issues within Citi. This role involves advising on issue remediation plans, conducting quality assurance reviews, overseeing compliance with policies, and fostering partnerships with internal and external teams. It requires a strong ability to manage risks and controls, and influence leadership decision-making on a global scale.

Job Responsibility:

Act as a key resource for Issue Management teams to advise and support on the effective design and implementation of issue remediation plans, through a review and challenge of Issue description and scope, corrective action plans (CAP) and data quality of system input to ensure appropriate risk mitigation efforts are made in accordance with Control Framework
Lead and ensure on-time and quality execution of comprehensive QA reviews across assigned portfolio of High Severity issues, in compliance with Issue Management Policy, Standards and Procedures
Create and maintain consistent and best in class QA protocols
Ensure that the process provides oversight and reporting across the lifecycle of the High Severity issues
Demonstrate expertise of risk management and control, as well as in-depth knowledge of the assigned portfolio, and interdependencies with other Issues/Regulatory Commitments
Drive robust challenge enabling the key stakeholders to implement sustainable solutions to address root causes
Escalate any concerns/observations to relevant senior stakeholders and support them to identify solutions
Publish quality and on-time QA status reporting to Services leadership
Design and implement testing approach and validation strategy for the portfolio of High Severity issues, including MRAs
Provide QA closure clearance
Ensure Citi is compliant with all relevant regulatory requirements and internal policies
Foster strong partnerships with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
Serve as the senior QA representative on various key senior Risk and Control Committees
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Requirements:

15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Demonstrate sound business judgment
Ability to see the big pictures with high attention to critical details
Develop and implement strategy and process improvement initiatives
In depth understanding of Citi’s businesses and functions and their risk profiles
Developing new ideas and improving current processes to proactively mitigate risks
Requires an ability to provide challenge and make recommendation for risk and controls remediation
Excellent knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Deep understanding of compliance laws, rules, regulations, and best practices
Deep understanding of Citi’s Policies, Standards, and Procedures
Demonstrate exceptional leadership, decision-making, and problem-solving skills
Excellent analytical skills to evaluate complex risk and control activities and processes
Ability to deliver compelling presentations and influence executive audiences
Strong sense of accountability and ownership, with strong results orientation
Excellent communication skills
ability to engage and inspire across stakeholder groups
Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word

What we offer:

medical
dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages including vacation, sick leave, and paid holidays

Additional Information:

Job Posted:
August 30, 2025

Expiration:
September 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Issue Management Quality Assurance Director

Citi

Location:United States, Getzville

Category:Finance

Contract Type:Employment contract