Issue Management Officer GCB Cluster, Citi

Citi

Location:
Mexico, Ciudad De Mexico

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Issue Management GCB Cluster area is part of the Issue Management Organization in Mexico and reports to the In-Business Control Officer GCB Cluster (IBCO) and has a close and continue interaction with In-Business Control Officer for Legacy Franchise (IBCO LF) and Governance and Control Office (OGC). This area is fully dedicated to GCB issues management, and the primary purpose of this role is to facilitate communication and coordination between his/her managed business(es) and the rest of the organization (including 1st, 2nd & 3rd Lines of defense and different cross and support business areas), acting as a primary support contact for issues management related matters. The incorporation of this role within the organization is an enabler for improvement, maturity, and sustainability of the issues management practice in Mexico.

Job Responsibility:

Help execute control activities in support of Managers Control Self-Assessment (MCA) program
Assist in the MCA program, including the annual/semiannual/quarterly/monthly attestation, quality oversight, and related reporting
Help identify, analyze, and assess potential risks, ensuring timely identification and remediation of significant control issues and operational events
Execute MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures
Assist to develop and maintain ORM tools and methodologies to support accurate and consistent assessments of the risk and control environment
Monitor key performance indicators (KPIs)
Help provide recommendations to enhances or improve the MCA
Support the MCA tracking and reporting inventory
Continue to help drive MCA best practices, transformation, and execution consistency across business/functions
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Requirements:

Minimum of 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills
Ability to manage multiple tasks and priorities
Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word
Bachelor's/University degree or equivalent experience

Nice to have:

Knowledge of project management methodologies and tools
Knowledge of agile management practices
Knowledge of the Issue Management process and culture within the GCB businesses
Leadership and team building capabilities
Presentation, facilitation, communication, and negotiation with the client
Conflict resolution skills and problem-solving techniques
Resolute and proactive, high risk management capacity
Coordination of a multidisciplinary work teams and acting as a negotiator, challenger, and conciliator with the rest of the organization

Additional Information:

Job Posted:
July 31, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Issue Management Officer GCB Cluster