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Issue Management Lead Analyst

Costa Rica, Heredia · Job Posted March 25, 2026
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Job Description

As a member of the USCC Controls Audit Management Team, the Issue Management Lead Analyst will serve as the primary point of contact, providing management oversight and coordination of Internal Audit reviews to ensure thorough fieldwork and testing as well as ensure issues are tracked through the Issue Governance and Management process. The role will interface with In-Business Issue Managers, IA auditors, and business partners across multiple functions and lines of business to ensure business issues are captured and statuses maintained per USCC standards. Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.

Job Responsibility

  • Serve as primary control liaison before and during Internal Audit reviews, including coordinating initial communication and preaudit business readiness, materials, presentations, and management meetings
  • Manage Internal Audit (IA) interactions and deliverables across USCC businesses and functions
  • Ensure understanding and communication of review scope and manage timely delivery of requested information between IA and business partners
  • Manage ongoing written and verbal communications on audit topics to a variety of audiences including senior leadership
  • Ensure audit issues, action plans, and delivery dates are entered into the appropriate tracking system
  • Develop and maintain comprehensive dashboard reporting on USCC audit review status, results, actions, issues, and issues closure
  • Provide root cause, trending and thematic analysis on audit results and issues identified during reviews
  • Provide business coverage and support for audits
  • Capture key audit data such as issue details, controls tested and results for inclusion in audit tracker database
  • Assist in the coordination and comprehensive management of audits with key stakeholders
  • Support audit quality reviews ensuring compliance with Management Policy, Standards and Procedures
  • Facilitate Business / Function Quality Control engagement across the full lifecycle of audits
  • Maintain a robust tracking and reporting audit inventory including quality metrics to provide visibility on the status of control gaps and audit quality control processes highlighting risk and escalating concerns in timely manner
  • Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes
  • Utilize analytics to assess audit trends, identify key risks, and develop insights for process improvement
  • Support identification and analysis of potential control gaps and operational risks across Citi, leveraging data analysis to assess impact
  • Support key stakeholders to develop responses to IA questions
  • Incorporate lessons learned guidance into the development of audit support methodologies, promoting continuous improvement
  • Ensure compliance with all relevant regulatory requirements and internal policies
  • Partner with internal audit, business units, and senior management, communicating effectively to drive audit support, influence decision-making, and promote a culture of risk awareness
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Requirements

  • Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
  • Ability to identify, measure, and manage key risks and controls
  • Strong knowledge in the development and execution for controls
  • Proven experience in control related functions in the financial industry
  • Proven experience in implementing sustainable solutions and improving processes
  • Understanding of compliance laws, rules, regulations, and best practices
  • Understanding of Citi’s Policies, Standards, and Procedures
  • Strong analytical skills to evaluate complex risk and control activities and processes
  • Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
  • Strong problem-solving and decision-making skills
  • Ability to manage multiple tasks and priorities
  • Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word
  • Bachelor's/University degree, Master's degree preferred
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