Issue Management Lead Analyst

As a member of the USCC Controls Audit Management Team, the Issue Management Lead Analyst will serve as the primary point of contact, providing management oversight and coordination of Internal Audit reviews to ensure thorough fieldwork and testing as well as ensure issues are tracked through the Issue Governance and Management process. The role will interface with In-Business Issue Managers, IA auditors, and business partners across multiple functions and lines of business to ensure business issues are captured and statuses maintained per USCC standards. Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.