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The Chief Operating Office (COO) Chief Administrative Office (COO CAO) is instrumental in driving organizational value for our businesses, regulators, and stakeholders. With core responsibilities spanning Risk and Control, Issue Management, Quality Assurance, Transformation, and Regulatory Standards, the COO CAO is vital in enabling the execution of Citi's Vision and Strategy. The COO Issue Quality Assurance (IQA) team, an established function within COO CAO, is dedicated to providing robust oversight, facilitating critical reviews, and supporting Citi's effective management of operational risks. The Issue Quality Assurance (IQA) Innovation and Analytics Lead, based in Mumbai, India, is responsible for providing analytical support for issue remediation quality reviews. This role requires the application of advanced analytical, visualization, and presentation techniques to generate comprehensive reports, fulfill ad-hoc data requests, and deliver compelling presentations. The ideal candidate is a highly motivated individual contributor who collaborates effectively within a global and diverse team. Proficiency in advanced data analytics technologies, tools, and techniques, expert-level MS PowerPoint skills, and a strong understanding of processes, risks, and controls are essential.
Job Responsibility
Serve as a Subject Matter Expert, providing expert opinions across diverse technical domains to ensure timely and high-quality completion of issue remediation
Apply strong visualization skills to independently create effective and impactful reports
Lead the development and implementation of data analytics projects within the function
Support the maintenance and enhancement of IQA's in-house workflow tooling
Assist the COO IQA Management Team in establishing and implementing escalation criteria and practices, ensuring timely and appropriate escalation of issues and risks, and accurate reporting to senior management
Cultivate strong working relationships with stakeholders and management to facilitate seamless coordination of activities
Proactively drive the quality and timely end-to-end completion of projects
Contribute to the continuous improvement of COO IQA procedures and coverage through the delivery of high-quality QA Book of Work and reporting products
Provide day-to-day analytical and project support to the COO IQA Lead, including review of COO IQA deliverables
This is a global position requiring interaction with stakeholders across APAC, EMEA, and NAM, necessitating flexible work timings
Perform other job-related duties as assigned to support organizational objectives
Requirements
Minimum of 10 years of experience in technical domains with hands-on responsibilities in analytics projects
Prior experience in risk and control, internal audit, quality assurance, or control/monitoring processes is highly advantageous
Demonstrated excellence in creating reports and possessing strong data visualization skills
Knowledge of Python, SQL, Tableau, and Artificial Intelligence (AI) tools is a significant asset
Exceptional technical, programming, and database skills
Proven ability to rapidly acquire proficiency in new programming languages to support review teams
Documented success in independently leading projects from inception to completion
Proven ability to maintain high-quality standards across multiple competing deliverables
Superior oral and written communication skills in English
Intellectually curious
MS PowerPoint
MS Excel / Macro
MS Access
A Bachelor's (BS/BA) degree or an equivalent combination of education and experience
Background in Computer Science, Information Systems, Data Analytics, or Data Science is preferred
Nice to have
Proficiency in web front-end languages and libraries, including JavaScript and advanced HTML/CSS