Issue Management Issue Quality Assurance Lead

• Ensure on-time and quality execution of QA reviews across assigned portfolio in compliance with Issue Management Policy, Standards, and Procedures
• Act as a key resource for business and action owners to advise and support on the effective design and implementation of key control remediations
• Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes
• Manage Business/Function Quality Control engagement over the complete lifecycle of high-impact issue remediations and primary remediation programs
• Ensure QA workflow tool is updated with accurate and complete information
• Demonstrate expertise of risk management and control as well as in-depth knowledge of the assigned portfolio, and interdependencies with other Issues/Regulatory Commitments
• Escalate any concerns/observations to relevant senior stakeholders and support them to identify solutions
• Publish quality and on-time QA status reporting to Services leadership
• Leverage analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
• Proactively identify and analyze potential control gaps and operational risks across Citi, leveraging data analysis to assess impact and recommend proactive mitigation strategies
• Collaborate with key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures
• Integrate lessons learned into the development of corrective action plans, promoting continuous improvement and timely closure of issues
• Ensure compliance with all relevant regulatory requirements and internal policies
• Foster strong partnerships with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets

• 10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
• Ability to identify, measure, and manage key risks and controls
• Track record leading Control related projects and programs
• Ability to see the big pictures with high attention to critical details
• Develop and implement strategy and process improvement initiatives
• Comprehensive knowledge of Citi's businesses and functions and their risk profiles
• Developing new ideas and improving current processes to proactively mitigate risks
• Requires an ability to provide challenge and make recommendation for risk and controls remediation
• Expert knowledge in the development and execution for controls
• Proven experience in control related functions in the financial industry
• Proven experience in implementing sustainable solutions and improving processes
• Expert understanding of compliance laws, rules, regulations, and best practices
• Deep understanding of Citi's Policies, Standards, and Procedures
• Strong leadership, decision-making, and problem-solving skills
• Strong analytical skills to evaluate complex risk and control activities and processes
• Ability to deliver compelling presentations and influence executive audiences
• Strong sense of accountability and ownership, with strong results orientation
• Excellent communication skills
• ability to engage and inspire across stakeholder groups
• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word
• Bachelor's/University degree, Master's degree preferred

Master's degree

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays
• discretionary and formulaic incentive and retention awards