Issue Management Group Manager Job at Citi (Chennai)

Product Management Group Manager

The Product Management Group Manager is a senior management level position respo...

Location

Mexico , San Pedro Garza García

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of relevant experience
Degree in Business Administration, Finance, Marketing, specialized analytics, or related discipline
Experience with banking and investment products
Working knowledge of the different systems, theories, and practices relevant to a function as well as practical experience of multiple business cycles
In-depth knowledge of industry and competitor products/services
Working knowledge of industry practices and standards
Working knowledge of strategic direction of the function within the business as well as a solid conceptual/practical grounding in function and/or area of expertise
Ability to develop strategy, gather resources, and inspire a diverse set of individuals
Consistently demonstrates clear and concise written and verbal communication
Demonstrated negotiation skills

Job Responsibility

Manage a team of professional to accomplish established goals and conduct personnel duties for team
Lead strategic program roadmap, program/product launch, and marketing programs to gain maximum benefit from each product/program
Construct and ensure successful execution of a marketing plan spanning product, brand, acquisition, customer and retention, and improving performance, brand preference, and client engagement
Develop plans and execute functional strategies for a country, group of countries, region, or business requiring coordination and integration across units as well as provide input into strategic decisions affecting job family or function within region or business
Manage day-to-day product marketing for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
Participate in development of client valued propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients
Direct and oversee program life cycle including market demands, technology trends, and the competitive field as well as develop and communicate a business plan to approach the marketplace
Define and launch new products, features, and capabilities including defining the product/feature and go-to-market strategy, and participate in technology development and market launch activities
Manage external partners and/or vendor relationships, engage in negotiations, manage ongoing relationships, and prepare agreements
Create and deploy profitable marketing strategies, lead conceptualization and implementation of key growth initiatives, and maintain current market intelligence on the overall industry verticals and competitors

Fulltime

Issue Management Senior Vice President

Individuals in Issue Management are responsible for the coordination and compreh...

Location

United States , Jacksonville

Salary:

130880.00 - 196320.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
ability to identify, measure, and manage key risks and controls
track record leading Control related projects and programs
ability to see the big pictures with high attention to critical details
develop and implement strategy and process improvement initiatives
comprehensive knowledge of Citi’s businesses and functions and their risk profiles
developing new ideas and improving current processes to proactively mitigate risks
requires an ability to provide challenge and make recommendation for risk and controls remediation
expert knowledge in the development and execution for controls
proven experience in control related functions in the financial industry

Job Responsibility

Coordinate and manage all issues with key stakeholders
drive issue quality reviews ensuring compliance with Issue Management Policy, Standards, and Procedures
manage Business/Function Quality Control engagement over the complete lifecycle of high-impact issue remediations and primary remediation programs
manage a comprehensive tracking and reporting issue inventory, including issue quality metrics for visibility on control gaps, Issues quality control processes, risk highlights, and escalating concerns
provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes
leverage analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
proactively identify and analyze potential control gaps and operational risks across Citi, leveraging data analysis to assess impact and recommend proactive mitigation strategies
collaborate with key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures
integrate lessons learned into the development of corrective action plans, promoting continuous improvement and timely closure of issues
ensure compliance with all relevant regulatory requirements and internal policies

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
planned time off (vacation)
unplanned time off (sick leave)
paid holidays

Fulltime

Third Party BAO Support Group Manager

The Services TPM BAO Support Manager will play a key role in developing and exec...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or equivalent experience (MBA a plus)
Related experience in vendor management, third party risk, or risk and control functions
Strong knowledge of third party management requirements
Program/ Project Management experience a plus
Ability to work effectively and drive results with a virtual global team
Strong experience in analytics and problem solving
Proficient in MS Suite of application, specifically proficient in Excel and PowerPoint
Global mindset and proven record of leadership experience in third party management
Proficient with business control and compliance frameworks for financial institutions
Self-Driven in utilizing resources, expanding expertise to build team knowledge

Job Responsibility

Accountable for the overall management of all Services BAO Support activities globally, including providing top-level guidance and direction to the team
Provide thought leadership to drive efficient BAO support role activities
Drive operational performance an deliver timely and quality-driven results
Implement desktop guidelines or procedures
Conduct regular cadence of staff and 1:1 meetings
Ensure that staff has clear goals and expectations with regards to the results by which they will be measured
Actively monitor and assess staff’s development needs, implementing required training and development opportunities
Work with Business Activity Owners (BAOs) and Third Party Officers (TPOs) across Services focused primarily on Agent Banks and FMIs
Provide expert guidance and support on key controls, standard processes, operating procedures, and promote best practices and ensure compliance with procedures
Support reporting activities, as required

What we offer

Competitive base salary (which is annually reviewed)
Additional benefits that support you (and your family) to be well, live well and save well
Business casual workplace
Hybrid working model (up to 2 days working at home per week)

Fulltime

Third Party Group Manager for HR

The Third Party Officer (“TPO”) is a dedicated role as part of Citi’s Third Part...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of relevant experience in strategic sourcing/procurement, vendor management risk management and/or regulatory compliance in one or more of the following risk disciplines: technology risk, business continuity, operational risk, supplier risk, or audit and controls
Broad knowledge of other risk areas, with strong understanding of supplier or third-party risk impact in a financial services company is a plus
Demonstrates knowledge of in-scope business and product areas
Excellent communication skills in English, both oral and written, with the ability to articulate complex and sensitive issues to management
to organize and prioritize multiple deliverables while working with minimal supervision in a large, global corporate environment
Bachelor's/University degree finished
Master’s degree preferred

Job Responsibility

Gain thorough knowledge and understanding of Citi Third Party Risk Management requirements
Represent business leadership to coordinate and facilitate Third Party Risk Management activities
Evaluate current market conditions and provide insight on trends/issues that may impact the business through the use of external Third Parties
Complete or provide advise to BAO on the Risk Assessment for third party and reevaluate as required
identify any significant changes in relationship to trigger update of Risk Assessment
Verify third party’s compliance to required policies and controls
Partner with business operations, technology teams and internal functions to conduct on-site visits of third party, as required
Maintains and updates Citi’s Exit Strategy Plans as required
when the exit strategy poses significant risk to Citi, work with business contacts to establish appropriate risk mitigation activities to minimize risk to Citi
Interact with third parties on escalations of non-performance and contractual issues to drive resolution when appropriate

Fulltime

Tax Group Manager

The Tax Group Manager is accountable for management of complex/critical/large pr...

Location

Argentina , Buenos Aires

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years relevant experience
Bachelors degree, potentially Masters degree

Job Responsibility

Responsible for the overall management of the tax liabilities, of Citi, both directly and in connection with transactions with clients, including the related compliance, financial reporting, planning and controversy processes
Contributes to the planning, accounting, filing and the reporting of tax liability of the company
Assists in determining and compiling information required to satisfy income tax filing and related requirements at all levels of jurisdiction
May participate in managing payments to tax authorities in compliance with specific tax regulations
Directs and controls strategy and execution of the firm's activities within a major Infrastructure area
Recommends goals, policies, and plans for these areas with the most senior executives of the firm
Partners with the revenue areas to improve efficiency, effectiveness, productivity and / or control
Typically a key member of the firm's management team who represents the firm in dealings with clients and external bodies
Through management team, oversees all staff within the relevant Infrastructure area
Perform other duties and functions as assigned

What we offer

Global Benefits
We bring the best to our people. We put our employees first and provide the best-in-class benefits they need to be well, live well and save well

Fulltime

Apps Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years relevant experience
Post-Graduation in relevant field preferred
Senior to advanced level experience in an Apps Support role with commensurate experience in people management
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Capacity Planning/Forecasting exposure a plus
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Job Responsibility

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
requires a good understanding of the industry
Vendor relationship management including oversight for all offshore managed service
Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices
Guide development teams on application stability and supportability improvements
Formulate and implement a framework for managing capacity, throughput and latency
Define and implemented application on-boarding guidelines and standards
Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths
Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions

Fulltime

Business Risk Senior Group Manager

Individuals in Cross Disciplinary Controls are responsible for multiple activiti...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of experience in operational risk management
compliance
audit
or other control-related functions in the financial services industry
ability to identify
measure
and manage key risks and controls
demonstrate sound business judgment
ability to see the big pictures with high attention to critical details
develop and implement strategy and process improvement initiatives

Job Responsibility

Manages large
potentially diverse teams of managers and/or senior professionals by providing leadership and direction through managers
manage an innovative environment of diverse teams to encourage the development and implementation of robust control programs and strategies
make critical decisions that are guided by functional objectives
evaluate the effectiveness of existing controls
identifying areas for improvement
and implementing necessary changes
drive and manage controls enhancements focused on increasing efficiency and reducing risk
oversee the execution of Enterprise Risk Management Framework and adherence with Risk Mgmt. / Compliance Policies
review the MCA program

Fulltime

Finance Risk and Control Group Manager

The Business Risk and Control Sr Analyst role at Citi involves contributing to t...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of experience
experience with work-flow systems
excellent project management and organizational skills
outstanding relationship building and relationship management skills
consistently demonstrates clear and concise written and verbal communication skills
proficient in Microsoft Office with an emphasis on MS Excel
self-motivated and detail oriented
bachelor's/university degree or equivalent experience.

Job Responsibility

Help coordinate governance and the facilitation of the execution of the Manager Control Assessment (MCA)
assist in contributing to the quality, completeness, and accuracy of the implementation of the Control Framework
provide support in the identification of issue root cause and recommend holistic corrective actions and improvements
support on the implementation of the Lessons Learned Policy
influence decisions on the review and challenge process within the FLUs
perform analysis to support the timeliness, accuracy, and completeness of the MCA
influence decisions to support adherence to the MCA Standard
support and contribute to Operational and Compliance Risk in accordance with Policy requirements
work with the team to identify, assess, escalate, and manage risk exposures
perform analysis to support Risk Appetite and monitor exposures

What we offer

Equal opportunity employer
commitment to diversity and inclusion
best-in-class global benefits.

Fulltime

Issue Management Group Manager

Citi

Location:
India , Chennai

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 10, 2026

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Issue Management Group Manager

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Location:India , Chennai

Category:Finance

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 10, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
India , Chennai

Category:
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Contract Type:
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Job Posted:
January 10, 2026