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Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.
Job Responsibility
Understanding of end-to-end Issue Management
Participate in leadership meetings to analyze documentation and processes
Help to identify any Issue and suggest enhancements
Help developing senior management reporting
Help to identify risks across the business and organize cross-functional solutions
Other activities may be required, including scheduled and ad-hoc management information, project management and governance reporting to committees and regulators
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards
Requirements
Minimum of 0-2 years of relevant experience
Self-motivated and detail oriented
Good understanding of how the team interacts with others in accomplishing the objectives of the area
Good knowledge in the development and execution for controls
Experience in control related functions in the financial industry
Experience in executing sustainable solutions
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi's Policies, Standards, and Procedures
Good analytical skills to evaluate complex risk and control activities and processes
Good verbal and written communication skills
Ability to manage multiple tasks and priorities
Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word
Bachelor's/University degree or equivalent experience