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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Israel Support Services Delivery Country Leader

Israel, Ra'anana · Job Posted September 11, 2025
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Job Description

The Israel Service Experience Country Leader manages the service experience delivery at the country level. This includes overseeing the development, implementation, and governance of service products or solutions, driving revenue growth, and achieving business goals such as revenue, profit, and customer satisfaction.

Job Responsibility

  • Oversee the success of the team
  • Set strategic plans for the service business, monitor performance, and implement improvements
  • Track and manage key business metrics like revenue and customer satisfaction
  • Create action plans for any issues
  • Build strong relationships with various internal teams and external partners
  • Lead initiatives that enhance the team's results
  • Assign tasks, provide direction and coaching, and remove obstacles to help your team succeed
  • Foster a work environment encouraging growth, high performance, and rewards
  • Achieve diversity and HR goals
  • Mentor other team members and contribute to initiatives that enhance employee development

Requirements

  • At least 12 years in Service Business Management with a strong background in managing high-level individual contributors
  • Solid experience in a similar role
  • Experience leading teams that deliver technical services
  • University degree, with advanced degrees preferred
  • Excellent knowledge of the market and competitive dynamics
  • Strong understanding of business models, strategies, and processes
  • Ability to manage people and business relationships
  • Experience in organizational design and planning
  • Strong problem-solving skills
  • Ability to manage team productivity
  • Excellent communication, negotiation, and influencing skills
  • Solid understanding of business management, financial expertise, and strategic planning
  • Strong leadership and management skills

Nice to have

  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Bias
  • Business Growth
  • Business Planning
  • Coaching
  • Commercial Acumen
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Experience Strategy
  • Data Analysis Management
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Long Term Planning
  • Managing Ambiguity
  • Personal Initiative

What we offer

  • A competitive salary and extensive social benefits
  • Diverse and dynamic work environment
  • Work-life balance and support for career development
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
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