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The Israel Service Experience Country Leader manages the service experience delivery at the country level. This includes overseeing the development, implementation, and governance of service products or solutions, driving revenue growth, and achieving business goals such as revenue, profit, and customer satisfaction.
Job Responsibility:
Oversee the success of the team
Set strategic plans for the service business, monitor performance, and implement improvements
Track and manage key business metrics like revenue and customer satisfaction
Create action plans for any issues
Build strong relationships with various internal teams and external partners
Lead initiatives that enhance the team's results
Assign tasks, provide direction and coaching, and remove obstacles to help your team succeed
Foster a work environment encouraging growth, high performance, and rewards
Achieve diversity and HR goals
Mentor other team members and contribute to initiatives that enhance employee development
Requirements:
At least 12 years in Service Business Management with a strong background in managing high-level individual contributors
Solid experience in a similar role
Experience leading teams that deliver technical services
University degree, with advanced degrees preferred
Excellent knowledge of the market and competitive dynamics
Strong understanding of business models, strategies, and processes
Ability to manage people and business relationships
Experience in organizational design and planning
Strong problem-solving skills
Ability to manage team productivity
Excellent communication, negotiation, and influencing skills
Solid understanding of business management, financial expertise, and strategic planning
Strong leadership and management skills
Nice to have:
Accountability
Action Planning
Active Learning
Active Listening
Bias
Business Growth
Business Planning
Coaching
Commercial Acumen
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Experience Strategy
Data Analysis Management
Design Thinking
Empathy
Follow-Through
Growth Mindset
Long Term Planning
Managing Ambiguity
Personal Initiative
What we offer:
A competitive salary and extensive social benefits
Diverse and dynamic work environment
Work-life balance and support for career development
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