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IS Specialist

India, Bangalore · Job Posted March 19, 2026
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Job Description

The IS Specialist is responsible for understanding business needs and translating them into effective solutions. This role involves driving improvement projects, managing stakeholder relationships, and providing expertise in process and change management. Candidates should have experience in SAP and application support, with a focus on performance measurement and reporting.

Job Responsibility

  • Drive improvement projects
  • Identify (internal or external) requirements
  • Analyze and document as-is process and process interfaces
  • Discover process gaps
  • Derive improvement potentials
  • Establish process performance measurement system to constantly control and report end-to-end process performance
  • Contribute to process community
  • Develop and maintain best process management approach for Business and IT
  • Provide expertise in change management, process management and project management
  • Develop process standards and evaluate tools as needed and support other roles
  • Provide support for regular SAP and non-SAP application sustenance activities including incident management and assisting in P1 critical tickets
  • Guiding and assisting application support suppliers, internal IS members, BU leads and users in issue resolution, new project initiation, requirement gathering as well as assisting in UAT and production cutover activities
  • Interaction with 3rd parties like IT supplier, Infra support suppliers, other affiliates and assisting in issue resolution
  • Producing regular reports, updates to IS and BU management, preparing status reports for regular and ad-hoc meetings
  • Incident reporting for sustenance activities

Requirements

  • Experience in SAP and application support
  • Experience in performance measurement and reporting
  • Ability to understand business needs and translate them into solutions
  • Experience in driving improvement projects
  • Experience in stakeholder management
  • Experience in process and change management

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