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The IS Specialist is responsible for understanding business needs and translating them into effective solutions. This role involves driving improvement projects, managing stakeholder relationships, and providing expertise in process and change management. Candidates should have experience in SAP and application support, with a focus on performance measurement and reporting.
Job Responsibility:
Drive improvement projects
Identify (internal or external) requirements
Analyze and document as-is process and process interfaces
Discover process gaps
Derive improvement potentials
Establish process performance measurement system to constantly control and report end-to-end process performance
Contribute to process community
Develop and maintain best process management approach for Business and IT
Provide expertise in change management, process management and project management
Develop process standards and evaluate tools as needed and support other roles
Provide support for regular SAP and non-SAP application sustenance activities including incident management and assisting in P1 critical tickets
Guiding and assisting application support suppliers, internal IS members, BU leads and users in issue resolution, new project initiation, requirement gathering as well as assisting in UAT and production cutover activities
Interaction with 3rd parties like IT supplier, Infra support suppliers, other affiliates and assisting in issue resolution
Producing regular reports, updates to IS and BU management, preparing status reports for regular and ad-hoc meetings
Incident reporting for sustenance activities
Requirements:
Experience in SAP and application support
Experience in performance measurement and reporting
Ability to understand business needs and translate them into solutions