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This is not your typical service desk role. Based in our UK office, you’ll be the go-to IT expert on-site, supporting our Security business and acting as the face of IS locally. You’ll work independently day-to-day, while staying connected to a global IS team who have your back when you need it. It’s a hands-on, people-focused role where you’ll balance technical troubleshooting with building strong relationships - keeping systems running and ensuring a great experience for users. If you’re someone who enjoys ownership, variety, and being genuinely relied on, this role offers real scope to make an impact.
Job Responsibility
Provide Level 1–2 support across desktops, laptops, mobile devices, and core business systems
Manage incidents and service requests end-to-end using ITSM tools, ensuring timely resolution against SLAs
Build, configure, and maintain user devices, accounts, and access across the environment
Troubleshoot networking, telephony, and meeting room technology issues
Act as the primary IS contact for the UK office, supporting users and onboarding new starters
Work closely with global IS teams on escalations, contribute to continuous improvement, and help enhance how IT support is delivered across the business
Requirements
3–5+ years’ experience in IT Service Desk or End User Support
Strong troubleshooting skills across Windows environments and business applications
Experience with Microsoft 365 and user/device administration
Familiarity with ITSM tools and working to SLAs
Solid understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP)
A proactive, organised approach with strong communication skills
Nice to have
Experience in a sole-charge or highly autonomous IT support role
Exposure to endpoint management tools (e.g. Intune, SCCM) or cloud platforms like Azure
Experience supporting telephony, AV, or conferencing technologies
What we offer
Competitive salary and bonus opportunities
A supportive, collaborative team environment
Opportunities to grow your career within a global organisation
Social activities, team events, and wellbeing initiatives