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Is Senior Systems Analyst

New Zealand, Auckland · Job Posted June 29, 2026
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Job Description

We are looking for an experienced IS Senior Systems Analyst to take ownership of service desk operations, infrastructure support, and continuous improvement across our IS environment. The opportunity - Auckland | Full-time | Permanent. This is a critical, hands-on role responsible for delivering high-quality IT service and operational support across the organisation. You will play a key role in maintaining and improving Vitaco’s standard operating environment, ensuring reliability, performance and a seamless end-user experience. You’ll work closely with internal stakeholders, vendors, and the wider IS team to drive service excellence, lead improvements, and support business-critical systems.

Job Responsibility

  • Act as the primary escalation point for IT support, delivering Level 1–3 support across systems
  • Manage service desk operations, ensuring incidents and requests meet SLAs and are prioritised effectively
  • Monitor and maintain infrastructure across on-premise and cloud environments (M365, Azure, endpoints)
  • Lead problem resolution using root cause analysis and continuous improvement practices
  • Manage asset lifecycle, hardware deployments, and system configuration standards
  • Partner with vendors and stakeholders to deliver reliable IT services and solutions
  • Support and contribute to IS projects, system enhancements and change initiatives
  • Mentor junior team members and contribute to knowledge sharing and documentation

Requirements

  • 5+ years’ experience in IT support or systems analysis within a corporate/SME environment
  • Strong technical expertise across Microsoft ecosystem (Windows, M365, Intune, Entra ID, Exchange, SharePoint)
  • Solid understanding of infrastructure and networking (DNS, DHCP, firewalls, WLAN, Active Directory)
  • Proven problem-solving ability with strong troubleshooting skills and a proactive, improvement mindset
  • Strong communication and stakeholder engagement skills with a customer-focused approach
  • IS/IT tertiary qualification (or equivalent experience)
  • ITIL or relevant certifications advantageous

What we offer

  • Competitive salary
  • Ongoing development and career progression opportunities
  • Generous staff discounts on our health & wellbeing products
  • Work-life balance – celebrate your birthday with a day off and wellness initiatives
  • Health and wellness benefits including – discounts on our amazing products, access to discounted health insurance and access to wellbeing support (EAP, naturopath and nutritionists)
  • Subsidised café and on-site parking

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