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We are looking for an experienced IS Senior Systems Analyst to take ownership of service desk operations, infrastructure support, and continuous improvement across our IS environment. The opportunity - Auckland | Full-time | Permanent. This is a critical, hands-on role responsible for delivering high-quality IT service and operational support across the organisation. You will play a key role in maintaining and improving Vitaco’s standard operating environment, ensuring reliability, performance and a seamless end-user experience. You’ll work closely with internal stakeholders, vendors, and the wider IS team to drive service excellence, lead improvements, and support business-critical systems.
Job Responsibility
Act as the primary escalation point for IT support, delivering Level 1–3 support across systems
Manage service desk operations, ensuring incidents and requests meet SLAs and are prioritised effectively
Monitor and maintain infrastructure across on-premise and cloud environments (M365, Azure, endpoints)
Lead problem resolution using root cause analysis and continuous improvement practices
Manage asset lifecycle, hardware deployments, and system configuration standards
Partner with vendors and stakeholders to deliver reliable IT services and solutions
Support and contribute to IS projects, system enhancements and change initiatives
Mentor junior team members and contribute to knowledge sharing and documentation
Requirements
5+ years’ experience in IT support or systems analysis within a corporate/SME environment
Strong technical expertise across Microsoft ecosystem (Windows, M365, Intune, Entra ID, Exchange, SharePoint)
Solid understanding of infrastructure and networking (DNS, DHCP, firewalls, WLAN, Active Directory)
Proven problem-solving ability with strong troubleshooting skills and a proactive, improvement mindset
Strong communication and stakeholder engagement skills with a customer-focused approach
Ongoing development and career progression opportunities
Generous staff discounts on our health & wellbeing products
Work-life balance – celebrate your birthday with a day off and wellness initiatives
Health and wellness benefits including – discounts on our amazing products, access to discounted health insurance and access to wellbeing support (EAP, naturopath and nutritionists)